Natalie Deguzman
Mukilteo,WA
Summary
Experienced with animal handling and care, ensuring well-being and health of animals in kennel setting. Utilizes knowledge of breed-specific needs and behavioral cues to provide appropriate care and training. Track record of maintaining clean and organized kennels, ensuring safe and comfortable environment for all animals.
Overview
7
7
years of professional experience
Work History
Kennel Technician/receptionist
Purrfect Cat Boarding
02.2022 - Current
- Administration of medication to cats
- Data entry of private information
- Data organization
- Warm calling to customers
- Appointment setting
- Clerical services
- Creating bookings for those who needed to board their cats
- Registration operation
- Customer service
- Manage check in and check outs of at leasManageients per shift.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Shelter Monitor
Friendship House
09.2021 - 01.2022
- Basic Case Management of at least 6 residents
- Helping homeless residents find resources for low income services
- Cold calling
- Taking and recording messages to direct to the correct sources
- Making appointments
- Advocacy for residents
- Cleaning offices and cabin areas
- Perform safety walks and procedures in case of emergencies
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
Classroom Facilitator and Childcare Supervisor
Housing Hope
01.2018 - 09.2021
- Provide Customer service
- Data entry
- Answering calls in a professional manner
- Lead a play and learn group
- Classroom management of adults education
- Setting up for adult classes
- Supervision of children
- Lesson planning for ages between 5-12
- Be a substitute teacher in childcare
- Provide support for instructors when needed
- Transportation of clients and classroom materials
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management strategies.
Education
Bachelor's of the Arts - Global Studies
University of Washington
Bothell01.2024
Associate Degree - general studies
Cascadia Community College
Bothell, WA01.2020
Skills
- Sanitation protocols
- Care monitoring
- Safety monitoring
- Behavior observation
- Kennel maintenance
- Teamwork and collaboration
- Multitasking Abilities
- Customer service
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
Timeline
Kennel Technician/receptionist
Purrfect Cat Boarding
02.2022 - Current
Shelter Monitor
Friendship House
09.2021 - 01.2022
Classroom Facilitator and Childcare Supervisor
Housing Hope
01.2018 - 09.2021
Bachelor's of the Arts - Global Studies
University of Washington
Associate Degree - general studies
Cascadia Community College
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