Olivia Erramouspe
Rock Springs,WY
Summary
Dedicated kennel technician with proven skills in animal handling, sanitation protocols, and customer service. Committed to enhancing animal well-being and ensuring optimal care standards.
Overview
8
8
years of professional experience
Work History
Kennel Technician/Receptionist
Red Desert Humane Society
Rock Springs, WY
10.2024 - Current
- Administered daily feeding and watering schedules for animals under care.
- Maintained cleanliness and sanitation of kennel facilities to ensure animal health.
- Assisted in behavioral assessments and socialization of shelter animals.
- Monitored animal conditions, reporting changes to veterinary staff promptly.
- Supported adoption events by preparing animals and providing information to potential adopters.
- Collaborated with team members to provide exceptional animal care and support services.
- Trained new staff on proper handling techniques and kennel procedures.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
Hostess/Waitress
Old Chicago Pizza
Rock Springs, WY
12.2017 - 07.2024
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, coordinating table assignments for efficiency.
- Trained new staff on customer service protocols and restaurant policies.
- Collaborated with kitchen and wait staff to streamline service flow.
- Handled guest inquiries and complaints, resolving issues to enhance satisfaction.
- Implemented seating strategies during peak hours to maximize turnover rates.
- Monitored cleanliness of dining area, adhering to health and safety standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Certified Nursing Assistant
Deer Trail Assisted Living
Rock Springs, WY
04.2022 - 11.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Documented patient care accurately in electronic health records to maintain compliance.
- Collaborated with multidisciplinary teams to enhance resident care and well-being.
- Implemented infection control measures, promoting a safe environment for residents and staff.
- Advocated for residents' needs, fostering effective communication between families and healthcare providers.
- Developed individualized care plans in conjunction with nursing staff to support resident goals.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Black Butte High School
Rock Springs, WY2019
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Feeding management
- Feline behavior
- Teamwork and collaboration
- Customer service
- Honest and dependable
- Active listening
- Medication administration
- Animal care
- Work prioritization
- Microsoft office
- Time management
- Problem-solving abilities
- Verbal and written communication
- Professionalism
- Time management abilities
- Continuous improvement
Timeline
Kennel Technician/Receptionist
Red Desert Humane Society
10.2024 - Current
Certified Nursing Assistant
Deer Trail Assisted Living
04.2022 - 11.2022
Hostess/Waitress
Old Chicago Pizza
12.2017 - 07.2024
Black Butte High School