Results-driven assistant manager with experience in daily operations and team development. Skilled in employee training, money handling, and task delegation, contributing to improved customer experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dairy Queen Grill & Chill
Andover, KS
06.2025 - Current
Assisted in managing daily operations and ensuring compliance with health and safety regulations.
Contributed to maintaining cleanliness and organization of work areas and dining spaces.
Enhanced customer satisfaction by resolving complaints promptly and effectively.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supported training new team members on operational procedures and customer service standards.
Shift Lead
Dairy Queen Grill & Chill
Maize, KS
10.2023 - 06.2025
Supervised daily operations, ensuring efficient workflow and customer satisfaction.
Trained and mentored new team members on product preparation and service standards.
Managed inventory levels, reducing waste through effective stock rotation practices.
Conducted quality checks on food preparation to maintain high safety standards.
Crew Member
Dairy Queen Grill & Chill
Maize, KS
03.2023 - 06.2025
Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
Operated kitchen equipment to prepare food items according to safety and quality standards.
Collaborated with team members to optimize workflow during peak hours, enhancing service speed.