NATALIE DIAZ
New York
Summary
Highly dependable Medical and Veterinary Receptionist with 4+ years of experience supporting fast-paced clinical and veterinary practices. Recognized for exceptional patient and client care, accurate appointment scheduling, and strong front-desk operations. Adept at managing high call volumes, maintaining electronic medical records, verifying insurance, and ensuring HIPAA compliance. Brings a calm, compassionate presence to high-stress environments while improving workflow efficiency and patient satisfaction—making an immediate positive impact on the practice.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Medical Receptionist
Laser & Skin Surgery Center of New York
2025.07 - Current
- Handle high-volume inbound and outbound patient calls while scheduling appointments and follow-ups.
- Maintain accurate electronic medical records using EMA, ensuring strict HIPAA compliance.
- Verify insurance, process documentation, and coordinate with clinical staff to maintain efficient patient flow.
- Deliver professional, empathetic communication that enhances patient satisfaction.
Veterinary Coordinator / Receptionist
Small Door
2024.12 - 2025.07
- Served as primary point of contact for clients and pets, creating a calm and welcoming environment.
- Managed scheduling, phone inquiries, and supported veterinarians with daily operations.
- Assisted during emergencies and emotionally sensitive situations with professionalism and care.
- Built long-term client trust through consistent, compassionate service.
Medical Receptionist
Dermatology Specialist
2022.12 - 2024.06
- Managed patient intake, scheduling, and insurance processing in a busy dermatology practice.
- Maintained organized records and supported clinical workflows to reduce wait times.
- Balanced multiple priorities while delivering high-quality front-desk service.
Education
Criminal Justice -
Borough of Manhattan Community College
New York, NY 2020.01 - 2023.01
Skills
- Front desk operations
- Patient scheduling
- Electronic medical records
- HIPAA compliance
- Insurance verification
- Patient intake
- Client relationship management
- Clinical workflow support
- Appointment coordination
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Multi-tasking
- Adaptability
- Billing support
- Team building
- Problem-solving
- Team collaboration
- Professionalism
Volunteer Experience
Rescue & Foster Cat Volunteer, NYC Cat Coalition, 10/01/23, Present, Provide daily care, enrichment, and socialization for rescued cats., Support adoption events and collaborate with staff to ensure successful placements.
Timeline
Medical Receptionist
Laser & Skin Surgery Center of New York
2025.07 - Current
Veterinary Coordinator / Receptionist
Small Door
2024.12 - 2025.07
Medical Receptionist
Dermatology Specialist
2022.12 - 2024.06
Criminal Justice -
Borough of Manhattan Community College
2020.01 - 2023.01