Natalie Diaz-Puglia
Miami,FL
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. During my time with the University of Miami, I have been promoted in the Patient Access department from an entry level representative to a specialist role.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
University Of Miami Health System
Palmetto Bay, FL
11.2022 - Current
- Providing excellent customer service by promptly answering patient inquiries.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Trained new staff on clinic processes and procedures.
Patient Service Representative I-III
University Of Miami Health System
Miami, FL
11.2021 - 11.2022
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Followed document protocols to safeguard confidentiality of patient records.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Built and maintained positive working relationships with patients and staff.
Receptionist
Miami Pediatric Care LLC
Miami, FL
08.2017 - 08.2020
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Associate of Applied Science - Medical Assisting
Florida Career College - Miami
Miami, FL01.2017
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2016
Skills
- Performance standards compliance
- Customer Service
- Administrative and Office Support
- Phone and Email Etiquette
- Money Handling
- English and Spanish Fluency
- Healthcare Software Knowledge
- HIPAA Compliance
Timeline
Patient Access Specialist
University Of Miami Health System
11.2022 - Current
Patient Service Representative I-III
University Of Miami Health System
11.2021 - 11.2022
Receptionist
Miami Pediatric Care LLC
08.2017 - 08.2020
Associate of Applied Science - Medical Assisting
Florida Career College - Miami
High School Diploma -
G. Holmes Braddock Senior High School