Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Natalie Dimes

San Diego,CA

Summary

Well-qualified call agent, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.

Overview

6
6
years of professional experience

Work History

Legal Assistant

Antonyan Miranda LLP
12.2023 - 02.2024
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.

Paralegal Assistant

The Ward Firm
06.2023 - 12.2023
  • Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
  • Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.

Call Agent

Citi Transportation
05.2018 - 01.2020
  • Developed understanding of client's business and supported procedures and adherence to service agreements
  • Recognized and documented trends in customer calls to facilitate process improvements
  • Maintained contact with customers to request referrals
  • Updated customer records in CRM to document interactions.

Education

Bachelor of Science - Criminal Justice

San Diego State University
San Diego, CA
05.2022

Skills

  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Calm and Professional Under Pressure

Accomplishments

Willliam Ward & Vivy Dang

(858) 454-5777

wward@wfsddlaw.com


Ilona Antonyan

(619) 549-4566

Ilona@antonyanmiranda.com



Languages

Arabic
Native or Bilingual
Spanish
Professional Working

Timeline

Legal Assistant

Antonyan Miranda LLP
12.2023 - 02.2024

Paralegal Assistant

The Ward Firm
06.2023 - 12.2023

Call Agent

Citi Transportation
05.2018 - 01.2020

Bachelor of Science - Criminal Justice

San Diego State University

Similar Profiles

CREATE PROFILE
Natalie Dimes