Natalie Dukes
Atlanta,Georgia
Summary
Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Multi-talented individual with many years of related experience and skills to handle diverse tasks with superior work ethic and great multitasking abilities.
Overview
9
9
years of professional experience
Work History
Patient Access /Registrar
Wellstar Health System
LaGrange, Georgia
01.2023 - Current
- Developed and implemented administrative procedures to maximize efficiency.
- Responds to requests and answers questions regarding various service and account information
- Analyzes and rectify concerns using established procedures
- Access and/or update customer records
- Collects patient information, verifies, and posts transactions
- Follows established procedures for processing receipts, cash etc
- Sorts and files various documents.
Assistant General Manager
G6 Hospitality LLC / Motel 6
Dania Beach, Florida
06.2015 - 11.2017
- Assist with payroll for 30+ employees
- Monitor front and back of Motel for operational efficiency
- Check register for cash and charge totals at the beginning and end of each shift
- Schedule 30+ employees each week to maximize productivity
- Conduct inventory checks and restock supplies as needed
- Document and quickly resolve all customer satisfaction issues
- Answer customer inquiries and quickly resolve any issues
- Train 30+ employees
- Organize special events
- Contribute to high-level of customer satisfaction
- Cross-train employees to overcome potential workflow issues
- Supervise busy shifts with over 30+ employees.
Education
Associate of Applied Science-Healthcare Management -
West Georgia Technical College
07.2021
Skills
- Principles in World Class service and communication skills with many different diversities
- Basic knowledge and experience in PC applications
- Great organizational skills
- Self starter, and quick learner
- Very detail oriented
- Impressive time management skills
- Able to prioritize priorities according to their importance
- Ability to handle a large work load in a high stress environment
- Ability to be flexible in other tasks if needed
- Ability to remain consistent with Standards of performance improvement and organizational value, including but not limited to Respect, trust,compassion,Teamwork,efficiency integrity,and Financial responsibility
- Able to preform Mathematical calculations
- Experience with high-level problem solving and investigational skills
- Database Management
- Office Management
- Documentation and Reporting
- Filing and Data Archiving
- Schedule Management
Accomplishments
Shinning Star Award
References
References available upon request.
Timeline
Patient Access /Registrar
Wellstar Health System
01.2023 - Current
Assistant General Manager
G6 Hospitality LLC / Motel 6
06.2015 - 11.2017
Associate of Applied Science-Healthcare Management -
West Georgia Technical College
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