Dominique Bonnett
Florissant,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
SSM DePaul Hospital-Breast Surgery
12.2024 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming 80 calls, scheduled appointments, and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Instructional Aide
Ferguson-Florissant School District
08.2024 - 12.2024
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handled class records for attendance, assignment grades and course participation scores.
- Maintained safety and security by overseeing students in recess environments.
Lead Toddler Teacher
Brentwood Christian Childcare Center
12.2022 - 03.2024
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Organized activities to teach children foundational learning skills such as letters and numbers.
Customer Service Specialist
Weekends Only Call Center
09.2017 - 04.2020
- Assist with issues regarding merchandise, delivery tracking, insurance claims, and returns.
- Answer outbound and inbound calls.
- Maintaining a professional and courteous demeanor while building the customer report to promote future sales.
- Completing department projects and assistance in resolving escalated customer situations.
Pharmacy Technician Call Center
Schnucks
01.2017 - 06.2017
- Provide customer service.
- Answer outbound and inbound calls.
- Input patient, insurance, and prescription information in computer.
- Process claims, insurance calls, and doctor calls.
E-Kit Technician
Omnicare
10.2015 - 08.2016
- Provide customer service, conflict resolution and complex troubleshooting assistance to customers on inbound calls.
- Providing assistance to facilities with prescriptions.
- Restock prescriptions.
- Fill emergency kits and drugs.
- Assist pharmacist with pyxes order refills.
Pharmacy Technician
Sam’s Club
09.2004 - 11.2015
- Provide customer service, conflict resolution and complex troubleshooting assistance to customers on inbound calls.
- Providing assistance to customers with prescriptions.
- Filling, bagging, and inputting prescriptions.
- Resolution of insurance claims and prescription
Education
High School Diploma -
Parkway North Highschool
St. Louis, MO05-2002
No Degree - General Studies
Florissant Valley Community College
Saint Louis, MOSkills
- Experience with supervisor skills
- Pharmacy knowledge
- Experience with retail pharmacy
- Extensive Microsoft Suite experience
- Experience in office setting with fax, phone, copying ect
- Cash handling experience
- Experience with multi systems, and app usage simultaneously
- World class customer service and conflict resolution skills
- Multiple sales and quality performance awards
- Patient check-in
- Registration management
- Money handling
- Customer service
- Phone and email etiquette
- Patient registration
- Multitasking and organization
- Insurance billing
- HIPAA compliance
- Appointment scheduling
- Insurance verification
Timeline
Patient Access Representative
SSM DePaul Hospital-Breast Surgery
12.2024 - Current
Instructional Aide
Ferguson-Florissant School District
08.2024 - 12.2024
Lead Toddler Teacher
Brentwood Christian Childcare Center
12.2022 - 03.2024
Customer Service Specialist
Weekends Only Call Center
09.2017 - 04.2020
Pharmacy Technician Call Center
Schnucks
01.2017 - 06.2017
E-Kit Technician
Omnicare
10.2015 - 08.2016
Pharmacy Technician
Sam’s Club
09.2004 - 11.2015
High School Diploma -
Parkway North Highschool
No Degree - General Studies
Florissant Valley Community College
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