NATALIE ESPINOSA
las vegas,NV
Summary
As a up and coming professional, my goal is to find work that will add skills to my resume in order to fulfill areas that will strengthen my work experience. I currently possess excellent customer service skills that allow me to work comfortable with the public, resourcefulness that allows me to answer questions and solve problems at ease and great character that gives me the ability to work great with others. I find the opportunity to learn new skills very appealing.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
Resort World Genting
01.2023 - 08.2025
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
- Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Contributed to overall hotel revenue growth by upselling room upgrades and additional amenities when appropriate.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
printer
amazon
11.2021 - 08.2022
- While I was at amazon I was responsible to pick shirts, print shirts and making sure the quality of the shirt was good when it came out of the dryer and making sure the shirt didnt had any kind of defect after the shirt is all ready I have to package it and send it out to ship so it could deliver.
kindercare teacher
Champions
08.2019 - 08.2021
- Being a kinder care teacher was a great experience for me i enjoyed everything about it I was responsible with all the kids that was part of the before and after school program. Taking attendance always doing a head count every hr. Helped children do their homework have snack time to playing time all the way until they were picked up from their parents in the mean time i would set up fun things to do at the end of the night i was responsible of cleaning the classrom and locking everything up.
hostes
El Segundo Sol
10.2018 - 11.2020
- As a hostes my job was to greeting people and talking to guest while i'll seat them to their tables. Not I only that I would help around with the restaurant especially if the server is busy ill make sure that ill give water to the guest so they wont wait a long time for a cup of water. I also helped make sure that the restaurant was always clean simply to always have a work clean area. While I was working there I was responsible for making guacamole and as soon as they were readyvit was my responsibility to go take it to the tables.
Education
High School Diploma - culinary
Rancho High School
Las Vegas, NV05.2018
Skills
- Communication skills
- Multitasking
- Outgoing
- Good with ideas
- Great leader
- Problem solving
- Creativity
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Representative
Resort World Genting
01.2023 - 08.2025
printer
amazon
11.2021 - 08.2022
kindercare teacher
Champions
08.2019 - 08.2021
hostes
El Segundo Sol
10.2018 - 11.2020
High School Diploma - culinary
Rancho High School