Natalie Estrada
Anaheim,CA
Summary
Ambitious and self-motivated individual with 10 years of customer service experience.
Overview
9
9
years of professional experience
Work History
Case Manager
Optima Tax Relief LLC
Santa Ana, CA
02.2022 - Current
- Research and develop strategies to defend the taxpayer’s position
- Ensure security from any collection enforcement to prevent levies
- Conduct financial analysis of taxpayer’s income, expenses, and assets
- Assemble documents and present to government agency
- Interact with Tax Professionals, clients, and other departments
- Prioritize case load and assignments
- Multitask while working with customers and navigating our computer systems.
- Other tasks and duties as needed
Assistant Manager
G By Guess
11.2019 - 02.2021
- Responsible for overseeing the customer experience, training, coaching and development of the store staff
- Maintain all visual merchandising standards, directives, promotions and overall cleanliness and organization of the sales floor and stockroom
- Responsible for keeping track of shipments, inventory, and store operations
- Execute and comply with all company policies and procedures
- Control company assets by meeting all loss prevention measures
- Responsible for creating schedules
- Ensure all associates complete training per company guidelines
- Meet all payroll expectations
Lead Manager
Forever 21
11.2015 - 11.2019
- Responsible for overseeing the customer experience, training, coaching and development of the store staff
- Maintain all visual merchandising standards, directives, promotions and overall cleanliness and organization of the sales floor and stockroom
- Responsible for keeping track of shipments, inventory, and store operations
- Control company assets by meeting all loss prevention measures
- Ensure all associates complete training per company guidelines
- Meet all payroll expectations
Receptionist
Massage Envy
05.2018 - 10.2018
- Scheduling appointments for new clients
- Checking clients in/out
- Answering/Making phone calls
- Create an inviting environment for clients
Education
High Schoo Diploma - undefined
Gilbert High School
06.2015
Skills
- I am extremely personable and bilingual , so I feel confident handling phone calls and email correspondence I am very adaptable and highly organized , which makes me a great candidate
Timeline
Case Manager
Optima Tax Relief LLC
02.2022 - Current
Assistant Manager
G By Guess
11.2019 - 02.2021
Receptionist
Massage Envy
05.2018 - 10.2018
Lead Manager
Forever 21
11.2015 - 11.2019
High Schoo Diploma - undefined
Gilbert High School