NATALIE ESTRADA
Mesquite
Summary
Bilingual, energetic and customer-focused professional with over 4 years of experience in retail and customer service. Strong communication and problem-solving abilities with a passion for providing outstanding service and support. Driven professional with a desire to take on new challenges. Thrives under pressure and consistently earns high marks for quality of work, speed, and knowledge. Proven ability to manage multiple tasks, meet deadlines, and deliver exceptional results. Strong interpersonal skills, a commitment to continuous improvement, and success in fast-paced, dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Denton
02.2026 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed daily morning rush of customers, ensuring timely service and customer satisfaction.
- Provided exceptional customer service by actively engaging with patrons and addressing inquiries.
- Delivered prompt and professional responses to customer inquiries, fostering a positive dining experience.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall service efficiency.
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
Crew Member
Chipotle
Mesquite
06.2024 - 03.2026
- Delivered friendly and efficient customer service to enhance guest satisfaction.
- Served food promptly to contribute to positive guest experiences.
- Facilitated training for new crew members on operational procedures to ensure consistent service quality.
- Prepared food items according to company recipes and standards.
- Operated kitchen equipment safely and effectively during food preparation.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Collaborated with team members to ensure smooth shift transitions.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
Test Administrator
Mesquite ISD
Mesquite
06.2023 - 08.2025
- Administered standardized tests, ensuring adherence to educational guidelines and maintaining test integrity.
- Monitored the testing environment to ensure fairness and accuracy of tests.
- Monitored test environments to maintain security and integrity of assessments.
- Verified identification documents of test takers to uphold security and ensure authorized participation.
- Maintained accurate records of testing materials and student participation.
- Informed parents and educators about test procedures and requirements to facilitate understanding and compliance.
Sales Associate
La Ventana
01.2024 - 01.2025
- Welcomed customers and provided tailored product recommendations to enhance their shopping experience.
- Built strong relationships with customers to enhance loyalty.
- Resolved customer concerns professionally to enhance satisfaction and retention.
- Explained store promotions, discounts, and loyalty programs to increase sales.
- Collaborated with team members to ensure efficient checkout process during peak hours.
- Multitasked efficiently during peak hours to reduce customer wait times.
- Committed to company for years, gaining expertise in retail, communication, and customer service.
- Assisted in training new cashiers by providing guidance on best practices.
Sales Associate, Shift Lead, and Buyer
Plato's Closet
01.2021 - 01.2025
- Inventory Management
- Order taking and Accuracy
- Led team to achieve project goals
- Mediated disputes to maintain team harmony
- Ensured accuracy in all tasks performed
- Adapted to changing demands to support team objectives
- Managed multiple tasks efficiently in high-pressure environments
- Provided patient service in high-stress situations
- Collaborated with colleagues to achieve common objectives
- Facilitated clear communication with team and clients to ensure alignment
- Prioritized responsibilities to optimize workflow
Education
Associate of Science - Kinesiology
Trinity Valley Community College
Athens, TX05-2025
High School Diploma -
Poteet High School
Mesquite, TX05-2023
Skills
- Customer Service
- Cash Handling
- Merchandising and Visual Display
- Stock Replenishment
- Product Knowledge
- Upselling and Cross-Selling
- Basic Math and Accounting
- Inventory Management
- Order taking and Accuracy
- Food Safety and Sanitation
- Team Leadership
- Conflict Resolution
- Attention to detail
- Dependability/Adaptability
- Multitasking
- Patient and Professional
- Teamwork and Collaboration
- Excellent Communication
- Time Management
- Organization
Certification
- CPR/First Aid Certified
- NHA Certification in Health Science
Timeline
Barista
Starbucks
02.2026 - Current
Crew Member
Chipotle
06.2024 - 03.2026
Sales Associate
La Ventana
01.2024 - 01.2025
Test Administrator
Mesquite ISD
06.2023 - 08.2025
Sales Associate, Shift Lead, and Buyer
Plato's Closet
01.2021 - 01.2025
Associate of Science - Kinesiology
Trinity Valley Community College
High School Diploma -
Poteet High School