Years of working experience
Natalie Evangelista
Horsham,PA
Summary
A leader who is successful at managing multiple priorities with a positive attitude. Thrives in a fast-paced environment where there is opportunity to provide excellent customer service and contribute to the success of the team/organization. Reliable and eager to learn, with prior experience working in the Title Insurance industry.
Overview
10
10
1
1
Certification
Work History
Post Closing Team Lead
Avenue 365 Lender Services, LLC
08.2021 - Current
- Delegate tasks and projects to maximize team success.
- Collaborate with management to implement new procedures and policies.
- Maximize productivity by establishing team priorities and monitoring overall performance.
- Identify areas of improvement and implement necessary adjustments.
- Onboard new hires and cross-train existing employees to meet company goals.
Post Closing Specialist
Avenue 365 Lender Services, LLC
07.2020 - 08.2021
- Audited executed closing documents and issued final policy within vendor SLA requirements.
- Remedied post closing issues with closing agents and borrowers.
- Organized files/records and handled other support tasks; freeing up managers to take on more pressing responsibilities.
- Identified issues and solutions to eliminate backlog and maximize workflows.
Server
Applebee's Neighborhood Grill
07.2019 - 06.2020
- Maintained positive attitude in high-pressure environment.
- Served food and beverages promptly with attention to customer needs.
- Resolved customer complaints with communication and problem-solving.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Marketing Intern
Ericson Strategic Marketing Solutions
07.2019 - 08.2019
- Created content for marketing channels.
- Researched relevant trends and reported conclusions to supervisor.
- Scheduled social media postings to generate site traffic and increase visibility.
Education
Bachelor of Arts - Political Science - Government And Politics
West Chester University of Pennsylvania
West Chester, PA05.2020
Skills
- Team Leadership
- Critical Thinking
- File Management
- Quality Control
- Customer Service
- Written and Verbal Communication
- Time Management
- Mortgage Loan Audit
- Lending Software Systems
- Office Supplies and Inventory
Certification
- CNP - Certified Notary Public - Commission #1419553
Timeline
Post Closing Team Lead
Avenue 365 Lender Services, LLC
08.2021 - Current
Post Closing Specialist
Avenue 365 Lender Services, LLC
07.2020 - 08.2021
Server
Applebee's Neighborhood Grill
07.2019 - 06.2020
Marketing Intern
Ericson Strategic Marketing Solutions
07.2019 - 08.2019
Bachelor of Arts - Political Science - Government And Politics
West Chester University of Pennsylvania
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