Natalie Falke
Lake Charles,LA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to your team.
Overview
15
15
years of professional experience
Work History
Medical Office Receptionist
Revitalized Health
Lake Charles, LA
01.2024 - Current
- Scheduled appointments and managed patient flow throughout the day.
- Answered phone calls and provided information to callers regarding services.
- Coordinated with medical staff to communicate patient needs and updates.
- Handled incoming mail and distributed correspondence to appropriate departments.
- Collected and processed patient information, including insurance details.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Reviewed and sent medical records to other physicians upon request.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Calcasieu Parish School Board
Transportation Driver
12.2016 - Current
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Patient Access Representative
Christus Health
Imperial Calcasieu Surgical Center
09.2022 - 01.2024
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
Owner CEO
Sweet Street Cafe
Sulphur, LA
03.2010 - 03.2013
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
High School Diploma -
Victory Baptist High School
Lake Charles, LA05.2000
Skills
- Insurance Verification
- Appointment Scheduling
- Registration and Admissions
- HIPAA Compliance
- Multitasking and Organization
- Financial Procedures Adherence
- Medical Terminology
- Organizational Skills
Timeline
Medical Office Receptionist
Revitalized Health
01.2024 - Current
Patient Access Representative
Christus Health
09.2022 - 01.2024
Calcasieu Parish School Board
Transportation Driver
12.2016 - Current
Owner CEO
Sweet Street Cafe
03.2010 - 03.2013
High School Diploma -
Victory Baptist High School