NATALIE FICKE
San Diego,CA
Summary
Dynamic bartender and server with over 14 years of experience providing outstanding guest service in high-volume bars, restaurants, and event settings. Expertise in managing large crowds while crafting cocktails with precision and supporting seamless event operations, resulting in a loyal clientele. Demonstrated proficiency in social media management and brand promotion, enhancing visibility and engagement for hospitality businesses. Committed to creating memorable experiences that drive customer satisfaction and business growth.
Overview
8
8
years of professional experience
Work History
Catering Assistant
Epic Catering
01.2024 - Current
- Experience with events of varying types ranging from intimate gatherings to 150+ guests
- Perform many roles including bartending, serving, bussing, tray passing, and offering support in the kitchen
- Assist with decoration, setup and breakdown, creating centerpieces, and floral work
- Skilled in understanding and executing banquet event orders (BEOs)
Server/Bartender/Event Manager
Nautilus Tavern
12.2024 - 01.2026
- Up-to-date certifications in food handler, responsible beverage service (RBS), and sexual harassment prevention
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery
- Trained new servers on menu offerings, service standards, and operational procedures
- Coordinated logistics for events, ensuring seamless execution from planning to completion
- Developed event timelines and schedules, managing multiple projects concurrently
Server/Bartender/Social Media Manager
Northside Tavern
04.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Developed and implemented social media strategies to enhance brand visibility and engagement
- Personally handled both the Instagram and Facebook accounts
- Provided excellent communication skills, both written and verbal by handling feedback, complaints, and inquiries in a professional and courteous manner
- Exercised graphic design skills by using Canva to create flyers, menus, social media posts, and game schedules
Server/Bartender
Wonderland Ocean Pub
04.2022 - 04.2024
- Crafted diverse cocktails in a fast-paced environment
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Medical Administrative Assistant
Total T Clinic
04.2018 - 05.2021
- Fulfillment Manager: packaged medical supplies, oversaw shipping, billing, and coordinating pickups; proficient with medical software and charting patient history
- Medical Supply Manager: ordered supplies and high cost regulated medications for 1,000+ patients weekly and tracked inventory
- Project Coordinator: assisted office manager with company wide projects, helped streamline the fulfillment process, organized all medical supply shipments and medication orders
- Social Media Manager: created and maintained the Instagram and Facebook accounts
Education
Bachelor of Arts - Communications
University of Kentucky
Lexington, KY05.2016
Skills
- Event planning
- Project management
- Highly reliable
- Strong organizational skills
- Thrives in high-volume environments
- Proficient in Toast POS, Aloha, & Spot On
- Exceptional customer service
- Inventory management
Timeline
Server/Bartender/Event Manager
Nautilus Tavern
12.2024 - 01.2026
Server/Bartender/Social Media Manager
Northside Tavern
04.2024 - 01.2025
Catering Assistant
Epic Catering
01.2024 - Current
Server/Bartender
Wonderland Ocean Pub
04.2022 - 04.2024
Medical Administrative Assistant
Total T Clinic
04.2018 - 05.2021
Bachelor of Arts - Communications
University of Kentucky