Natalie Fraser
Temecula,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in automotive repair industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Service Advisor
DCH Kia of Temecula
01.2024 - Current
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Upsold additional products or services when appropriate.
Service advisor
Premier Kia of Carlsbad
05.2021 - 11.2023
Bartender/ waitress
Seafire Bar and Restaurant
11.2020 - 11.2021
Education
High School Diploma -
Hopkinton High School
Hopkinton, MA06-2017
Skills
- Computer Skills
- Customer Service
- Multitasking and Organization
- Handling Customer Complaints
Accomplishments
- First place in the 2021 Kia National Service Advisor Competition (dealer level)
- Second place in the 2022 Kia National Service Advisor Competition for the Western Region
- First Place in the 2023 Kia National Service Advisor Competition (district level)
References
- Thomas Moncayo, Director of Premier Kia and Chevy service, (562) 712-4100
- Ryan Perkins, Premier Kia Service Manager, (760) 717-1473
- Elizabeth Casey, Premier Kia Service Advisor, (951) 316-6551
References
References available upon request.
Timeline
Service Advisor
DCH Kia of Temecula
01.2024 - Current
Service advisor
Premier Kia of Carlsbad
05.2021 - 11.2023
Bartender/ waitress
Seafire Bar and Restaurant
11.2020 - 11.2021
High School Diploma -
Hopkinton High School
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