Natalie Gaskins

• Maintained patient records and updated electronic health systems to safeguard data.
• Collected and analyzed patient feedback to evaluate quality of care.
• Monitored progress and documented patient health status changes to keep care team updated.
• Entered details into computer systems and managed database of information.
• Advocated for patient rights and access to support resources in healthcare settings.
• Responded to inquiries by directing calls to appropriate personnel.
• Conducted thorough assessments of each patient''s needs upon intake, enabling accurate identification of appropriate resources required.
• Engaged with patients to provide critical information.

• Obtained client medical history, medication information, symptoms, and allergies.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Called and faxed pharmacies to submit prescriptions and refills.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Taught patients about medications, procedures, and care plan instructions.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Performed medical records management, including filing, organizing and scanning documents.

• Maintained current and accurate medical records for over Number patients.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Converted paper charts into digital files and uploaded to EMR system.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Performed various administrative tasks by filing, copying and faxing documents.
• Processed medical insurance claims and payments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Organized paperwork such as charts and reports for office and patient needs.

• Completed skilled administrative work to support all office staff and operational requirements.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Obtained payments from patients and scanned identification and insurance cards.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.