Natalie Geeting
Dayton,OH
Summary
Dependable with strong background in inventory, management and product merchandising.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Spectrum
12.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Shelf Stocker
Goodwill Easter Seals Miami Valley
05.2023 - 01.2024
- Returned merchandise to store shelves and assisted with merchandising work to keep shelves full, organized and customer-ready
- Used available space properly to keep stockroom neat and orderly.
Service Manager
Tire Discounters
10.2021 - 05.2023
- Worked with various computer programs to generate repair orders for customers
- In charge of bay flow
- In charge of keeping technicians on task
- Informing customers of any concerns on their vehicles.
Drive Thru Attendant and Gas Station Clerk
Richness Corner Stop
01.2018 - 09.2021
- Followed legal requirements to check customers' IDs for safe alcohol and cigarette sales
- Opened and stocked merchandise on shelves and in display cases
- Activated fuel pumps to fill vehicle fuel tanks of vehicles with gasoline or diesel fuel
- Provided customers with exact change, keeping till in balance
- I did store orders for restock and unloaded trucks.
Tire Technician
Tire Discounters
02.2020 - 07.2020
- I changed and balanced tires
Service Coordinator
Meijer
10.2018 - 09.2019
- I was in charge of cashiers time management
- I ran the service desk
- I got the tills at the end of the night.
Cashier
Meijer
01.2017 - 01.2018
- Good customer communication skills and helped me manage money
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Processed cash register transactions on POS and provided correct change.
Education
High School Diploma -
05.2014
High School Diploma -
05.2014
Skills
- Customer assistance
- Product restocking
- Truck unloading
- Process payments
- Restock shelves
- Oversee operations
- Hiring and training
Timeline
Call Center Representative - Spectrum
12.2023 - Current
Shelf Stocker - Goodwill Easter Seals Miami Valley
05.2023 - 01.2024
Service Manager - Tire Discounters
10.2021 - 05.2023
Tire Technician - Tire Discounters
02.2020 - 07.2020
Service Coordinator - Meijer
10.2018 - 09.2019
Drive Thru Attendant and Gas Station Clerk - Richness Corner Stop
01.2018 - 09.2021
Cashier - Meijer
01.2017 - 01.2018
Springfield High School - High School Diploma,
Springfield Clark CTC - High School Diploma,