NATALIE GONZALEZ
Hialeah,FL
Overview
8
8
years of professional experience
Work History
Server
crab du jour
Miami, FL
04.2021 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Flashback Diner
Davie, FL
02.2020 - 02.2021
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
Waitress
Cheetahs Gentleman's Club
Hallandale, FL
01.2016 - 11.2017
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Associate of Science -
Everest
Miami, FL04-2013
Skills
- Table Bussing
- Table Setting
- Safe Food Handling
- Food Running
- Supply Restocking
- Order Management
- Guest Seating
- Service prioritization
- Liquor, wine, and food service
Languages
English
Professional
Spanish
Professional
Timeline
Server
crab du jour
04.2021 - 03.2024
Server
Flashback Diner
02.2020 - 02.2021
Waitress
Cheetahs Gentleman's Club
01.2016 - 11.2017
Associate of Science -
Everest
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