Natalie Gonzalez

San Rafael,CA

Summary

Dedicated professional with experience in emergency services and customer-facing roles. Skilled in organizing maintenance requests and ensuring compliance, while fostering strong relationships with clients. Committed to delivering exceptional service and effective crisis intervention.

Overview

years of professional experience

Work History

Emergency Service Advocate

Center for Domestic Peace

San Rafael , CA

01.2020 - Current

Identified the needs of clients promptly and efficiently.
Provided crisis intervention services and short-term counseling to families in need.
Completed documentation according to compliance requirements.
Coordinated maintenance requests and reported equipment issues.
Developed relationships with clients through regular communication.
Interview clients for housing program eligibility while ensuring funding compliance.
Clear and efficient communication among a team of advocates and supervisors on a daily basis.

Driver

Star Academy Charter School

San Rafael, California

09.2015 - 01.2020

Drive children to and from school.
Communicated effectively with parents regarding transportation schedules and changes.
Maintained accurate logs of vehicle inspections and maintenance schedules.
Managed schedules efficiently to accommodate last-minute changes or emergencies.

Assistant Store Manager

Goodwill Inc

San Rafael, California

05.2010 - 09.2015

Provided guidance and direction to employees regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Monitored employee productivity to provide constructive feedback and coaching.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Created spreadsheets and reports using Microsoft Excel.

Education

Bachelor - Womens And Gender Studies

Sonoma State University

Rohnert Park, CA

05-2022

Skills

Reliable team player
Client relationship management
Problem resolution

Customer service
Multitasking and prioritization
Organization and recordkeeping

Languages

Spanish

Native/ Bilingual

Timeline