Natalie Grijalva
Orland Park,IL
Summary
Proven leader in compliance and operations management, adept at fostering relationships and driving organizational growth through strategic improvements. Positive and enthusiastic in nature, excelling in training teams for peak performance and significantly boosting company reputation through superior customer service. Multi-faceted quick learner, committed to excellence and accountability.
Overview
20
20
years of professional experience
Work History
Equipment and Compliance Manager
R&R Express, Inc.
06.2016 - 06.2024
- Oversaw a team of compliance professionals; providing guidance, mentorship, and support to ensure their continued productivity, growth, and development.
- Reviewed documents, files, and other records to identify and address areas of noncompliance in order to reduce risk exposure for the company
- Monitored emerging trends in both individual driver's as well as company's scores, anticipating potential impacts on the organization's operations.
- Designed effective risk assessment strategies and remedial plans that helped identify areas where additional attention was needed to maintain full regulatory compliance.
- Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
- Succeeded in maintaining a positive relationship with drivers, agents, and company personnel through proactive engagement and timely responses to inquiries.
Operations Manager
Mr. Duct Air Duct Cleaning, Inc.
05.2004 - 05.2016
- Supervised both operations and office staff to achieve timely and accurate delivery of residential and commercial services
- Led hiring, onboarding and training of new hires to fulfill business growth and requirements
- Managed payroll data entry and processing for service technicians to comply with predetermined company guidelines.
- Developed and maintained strong relationships with customers and enhanced satisfaction by establishing clear communication channels and addressing concerns promptly
- Boosted company reputation by delivering exceptional customer service to clients and encouraging positive public reviews
Education
Bachelor of Arts - English Language And Literature
Northwestern University
Evanston, IL05.2003
Skills
- Compliance Monitoring
- Risk Assessment
- New hire processing
- Training and education
- Customer Relations
Timeline
Equipment and Compliance Manager
R&R Express, Inc.
06.2016 - 06.2024
Operations Manager
Mr. Duct Air Duct Cleaning, Inc.
05.2004 - 05.2016
Bachelor of Arts - English Language And Literature
Northwestern University
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