Natalie Guerrero
Delray Beach,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager Supervisor
Testing Matters
Sunrise, FL
05.2020 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Collaborated with office manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Bartender
Solluna
Fort Lauderdale , FLq
04.2021 - 01.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights and weekends.
Medical Billing Specialist
Baptist South Florida
Boynton Beach, FL
12.2018 - 03.2020
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
Bartender
Mojito Latin Cuisine And Bar
West Palm Beach, FL
03.2014 - 10.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Taught employees bar sales techniques, resulting in higher profits.
- Served high customer volumes during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Cocktail Waitress
Blue Martini
Boca Raton, FL
09.2017 - 01.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected orders and relayed them to bartenders quickly and accurately.
Receptionist
Independent Imaging
Wellington, FL
06.2013 - 10.2017
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL 05.2001 -
Associate of Science -
Palm Beach State College
Lake Worth, FL 01.2015 - 05.2018
Skills
Fluency in Spanish
Timeline
Bartender
Solluna
04.2021 - 01.2022
Account Manager Supervisor
Testing Matters
05.2020 - Current
Medical Billing Specialist
Baptist South Florida
12.2018 - 03.2020
Cocktail Waitress
Blue Martini
09.2017 - 01.2019
Associate of Science -
Palm Beach State College
01.2015 - 05.2018
Bartender
Mojito Latin Cuisine And Bar
03.2014 - 10.2019
Receptionist
Independent Imaging
06.2013 - 10.2017
High School Diploma -
Palm Beach Central High School
05.2001 -
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