Natalie Gunder
Grandville,MI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
28
28
years of professional experience
Work History
Subway General Manager
Walter’s Demmick
Grand Rapids, 49507
02.2024 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other team members to develop action plans for implementation.
- Conducted store meetings monthly
- team to review progress against established objectives.
- Maintain total interior and exterior cleanliness appearance to company standard
- Responsible for daily bookwork, and delivery of paperwork
- Operates the restaurant within company approved labor budget
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Wendy’s General Manager
Meritage Hospitality group
Kentwood, Michigan
08.2023 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
McDonald’s General Manager
Benton Enterprises
Austin, TX
09.2009 - 06.2023
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Chevron General Manager
Don A Stewart
Elgin, TX
01.1997 - 03.2007
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
High School Diploma -
William B Travis, High School
1211 E Oltorf St Austin Tx, 7870405-1993
Skills
- Operational strategy
- Labor budget management
- Food safety compliance
- Vendor relationship management
- Team collaboration
- Customer satisfaction
- Employee recruitment
- Conflict resolution
- Performance monitoring
- Team leadership
Timeline
Subway General Manager
Walter’s Demmick
02.2024 - Current
Wendy’s General Manager
Meritage Hospitality group
08.2023 - 01.2024
McDonald’s General Manager
Benton Enterprises
09.2009 - 06.2023
Chevron General Manager
Don A Stewart
01.1997 - 03.2007
High School Diploma -
William B Travis, High School