Natalie Hardgrave
Brambleton,VA
Summary
I am a self-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept in effectively negotiating and the ability to think strategically.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
12.2021 - Current
- Maintaining and building strong customer relationships through quality, personalized interactions.
- Adhering to operational standards, promoting security, risk management, and compliance.
- Adhering to strict rules and regulations regarding internal data and customer confidentiality.
- Responding promptly to customer queries and complaints to find solutions.
- Achieve assigned sales goals by proactively identifying opportunities.
Lead Teller
Wells Fargo
06.2015 - 12.2021
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Handled daily team scheduling and properly staffed shifts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate branch operations.
Member Service Representative II
Northwest Federal Credit Union
05.2021 - 07.2021
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Researched complex issues related to accounts or services provided by the organization.
Armed Security Officer
Elite Investigation & Protection Agency
02.2013 - 05.2015
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Education
Associate of Applied Science - Administration of Justice
Northern Virginia Community College
12.2012
Skills
- Excellent verbal and written communication
- Proficient in Microsoft Office
- Multitasking and accuracy
- Relationship building and management
Certification
- Notary Public for the Commonwealth of Virginia
- Branch Lead Designee
Timeline
Personal Banker
Wells Fargo
12.2021 - Current
Member Service Representative II
Northwest Federal Credit Union
05.2021 - 07.2021
Lead Teller
Wells Fargo
06.2015 - 12.2021
Armed Security Officer
Elite Investigation & Protection Agency
02.2013 - 05.2015
Associate of Applied Science - Administration of Justice
Northern Virginia Community College
- Notary Public for the Commonwealth of Virginia
- Branch Lead Designee
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