Natalie Hensley
Orange,CA
Summary
Experienced professional with a versatile background in office and restaurant settings. Skilled in effectively managing high-volume environments with efficiency and poise. Recognized for exceptional communication skills, strong organizational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Server
Bosscat Kitchen and Libations
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items.
Receptionist
Bushire Salon and Spa
07.2020 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Bartender/Server
Islands Restaurant
09.2018 - 10.2022
- Worked with POS system (Aloha) to place orders, manage bills, and handle complimentary items
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Manager
Sweet Puckers Desserts
09.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Psychology
California State University, Fullerton
Fullerton, CA12-2023
Associate of Science - Business Management
Santiago Canyon College
Orange, CA06-2019
Associate of Science - Psychology
Santiago Canyon College
Orange, CA06-2019
Skills
- Organization skills
- Strong multitasking
- Clear and effective communication
- Team player attitude
- Exceptional customer service
- Memory retention
References
- Thalena Martins, Manager from Islands Restaurant, (561) 303-7666
- Marissa Gomez, Manager from Islands Restaurant, (714) 227-5280
- Al Long, Owner of Sweet Puckers, (949) 648-7253
- Charles Decker, Owner of Bushire Salon, (714) 287-1576
Timeline
Server
Bosscat Kitchen and Libations
10.2023 - Current
Receptionist
Bushire Salon and Spa
07.2020 - 10.2023
Bartender/Server
Islands Restaurant
09.2018 - 10.2022
Assistant Manager
Sweet Puckers Desserts
09.2017 - 08.2018
Bachelor of Science - Psychology
California State University, Fullerton
Associate of Science - Business Management
Santiago Canyon College
Associate of Science - Psychology
Santiago Canyon College
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