Gladymar Delgado
Orange City,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience,with a history of meeting company needs with consistent and organized practices. Thrives under pressure and consistently earns high marks for work quality and speed. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Holland America Line
05.2025 - 10.2025
- Implemented new service protocols to improve guest dining experience.
- Created an effective system for tracking customer orders from start to finish.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Performed regular inventory checks of food items, beverages, and other supplies.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
Server
Darden Restaurants, Olive Garden
07.2015 - Current
- Provided excellent customer service to ensure satisfaction.
- Resolved guest complaints effectively to maintain a positive dining experience.
- Assisted in training new servers on restaurant protocols and menu items.
- Handled cash transactions and processed payments accurately.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Personal Trainer
Crunch Fitness
05.2022 - 07.2024
- Designed personalized fitness programs for diverse client needs.
- Instructed clients on proper exercise techniques and safety protocols.
- Maintained cleanliness and organization of training equipment and areas.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Bartender
Darden Restaurants, Olive Garden
07.2015 - Current
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Server
Willow Tree Hollerbachs
06.2021 - 05.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Host
Darden Restaurants, Olive Garden
07.2015 - Current
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Greeted and welcomed guests with friendly and attentive service.
- Supported team during busy shifts by managing waitlists efficiently.
Server
Chica's
03.2018 - 05.2018
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Customer Service Representative
Convergys
11.2015 - 01.2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
Administrative Assistants
4life
10.2012 - 10.2014
- Coded data for electronic processing and manually entered paperwork to improve security and compliance.
- Attended in-services, workshops and seminars.
- Verified prices and computed totals to complete accurate invoices.
- Coordinated scheduling for executive meetings and team events.
- Managed office supplies inventory and ordered necessary materials.
- Assisted in preparing reports and presentations for management review.
Education
High School Diploma -
Reservoir High School
Fulton, MD05.2014
Skills
- Customer service
- Effective communication
- Workflow optimization
- Time management
- Guest engagement
- Positive reinforcement
- Problem solving
- Price memorization
- Liquor, wine, and food service
- Suggestive selling
- Order accuracy
- Sales techniques
- Multitasking and organization
- Strong work ethic
- Positive and professional
- Organization skills
Certification
- CPT - Certified Personal Trainer
Languages
Spanish
Native or Bilingual
Work History
["Cashiers"],[],["Customer Service Representatives"],["Waiters and Waitresses"],["Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop"],["Bartenders"],["Waiters and Waitresses"]
Education
other
Timeline
Server
Holland America Line
05.2025 - 10.2025
Personal Trainer
Crunch Fitness
05.2022 - 07.2024
Server
Willow Tree Hollerbachs
06.2021 - 05.2023
Server
Chica's
03.2018 - 05.2018
Customer Service Representative
Convergys
11.2015 - 01.2016
Server
Darden Restaurants, Olive Garden
07.2015 - Current
Bartender
Darden Restaurants, Olive Garden
07.2015 - Current
Host
Darden Restaurants, Olive Garden
07.2015 - Current
Administrative Assistants
4life
10.2012 - 10.2014
High School Diploma -
Reservoir High School