Natalie Hernandez Gaitan
Pflugerville,TX
Summary
With a diverse background spanning high-volume customer service, administrative support, and clinical experience, I am adept at managing the demands of a medical office. My prior cashier roles honed my efficiency in handling transactions, maintaining organization, and ensuring a positive customer experience, while my Medical Assistant Internship provided practical skills in patient registration, medical record management, and basic clinical procedures. I am highly proficient in fast-paced environments and eager to leverage my strong interpersonal skills and foundational knowledge of healthcare operations to contribute immediately as a Medical Assistant or Medical Receptionist.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit transactions accurately and securely.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Adhered to store policies regarding inventory management and loss prevention.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to ensure timely restocking of merchandise.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Non-Profit Intern
St. David's North Austin Medical Center
09.2023 - 11.2023
- Performed routine clinical tasks, including obtaining vital signs and preparing examination rooms.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported medical staff during examinations, enhancing patient comfort and workflow efficiency.
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
Sandwich Artist/Cashier
SUBWAY®Restaurants
10.2022 - 10.2023
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
- Collaborated with team members to streamline workflow during peak service hours for improved efficiency.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Education
High School Diploma -
John B Connally
Austin, TXSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Cashier
HEB Grocery Store
03.2024 - Current
Non-Profit Intern
St. David's North Austin Medical Center
09.2023 - 11.2023
Sandwich Artist/Cashier
SUBWAY®Restaurants
10.2022 - 10.2023
High School Diploma -
John B Connally