Natalie Herrera
Santa Maria,CA
Summary
Driven assistant manager and barista with a proven track record at Starry Sky Cafe Co and Natural Cafe, excelling in team leadership and POS system operation. Demonstrated ability to enhance customer satisfaction and streamline operations, boosting efficiency. Skilled in cash handling and fluent in Spanish, adept at driving sales and maintaining high-quality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starry Sky Cafe Co
Santa Maria
09.2023 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Managed cash register and processed transactions with accuracy and integrity.
- Memorized official and off-menu coffee and tea preparations.
- Restocked product displays based on demand and projected sales.
Assistant Manager
Natural Cafe
Santa Maria, CA
03.2022 - Current
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Resolved customer complaints promptly in a professional manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Natural Cafe
Santa Maria, CA
12.2021 - 03.2022
- Advanced to Assistant Manager position.
- Issued receipts, refunds, credits or change due to customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Some College (No Degree) - Psychology
Allan Hancock College
Santa Maria, CASkills
- Display case merchandising
- Up-selling
- Cash handling
- Fluent in Spanish
- Hospitality service expertise
- Team leadership
- POS system operation
- Menu memorization
Certification
- Food Handlers
- Alcohol Handlers
- Stop The Bleed
- CPR (BLS)
Affiliations
- Actively working 2 jobs
- Full-time student
- 3 year Scholarship Awardee
- Active in Gym
- Caretaker
Languages
Spanish
Native/ Bilingual
Accomplishments
- Advanced to Assistant Manager position.
- Scholarship of Santa Barbara Awardee.
Timeline
Barista
Starry Sky Cafe Co
09.2023 - Current
Assistant Manager
Natural Cafe
03.2022 - Current
Cashier
Natural Cafe
12.2021 - 03.2022
Some College (No Degree) - Psychology
Allan Hancock College
Similar Profiles
Quienton HollingworthQuienton Hollingworth
Head Cook at Desert Sky CafeHead Cook at Desert Sky Cafe
Amandeep KaurAmandeep Kaur
Waiter at Sky City Tower Cafe ( Look Out) L-53Waiter at Sky City Tower Cafe ( Look Out) L-53
Hannah GonzalesHannah Gonzales
Inventory Specialist at Sky CafeInventory Specialist at Sky Cafe
Denise Villarete, RNDenise Villarete, RN
Registered Nurse at Marian Regional Medical CenterRegistered Nurse at Marian Regional Medical Center
Carrie SteelCarrie Steel
In-Home Care Provider at IHSSIn-Home Care Provider at IHSS