Natalie Holthaus
Denver,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Human Resources Administrator
National Credit Care
Westminster, CO
12.2021 - Current
- Prepared new hire letters, employee contracts and corporate policies.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Updated HR database with new employee information, changes in benefits and other details.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Credit Advisor
National Credit Care
Westminster, CO
08.2020 - 12.2021
- Answered over 75 customer communications per day via telephone, email and web chat.
- Produced budget tools, educational support and referrals for clients.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
Server
The Melting Pot
Fort Collins, CO
01.2018 - 03.2020
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Lead Counselor
Girl Scouts Of Colorado
Bailey, CO
04.2018 - 08.2018
- Oversaw groups of up to 18 children at school and off-site locations, maintaining optimal safety and security
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Transported and escorted program participants to and from activities and on field trips
- Trained staff members on conducting events and following safety procedures
Education
Some College (No Degree) - Early Childhood Education
Front Range Community College
Fort CollinsSome College (No Degree) - International Affairs
University of Northern Colorado
Greeley, COSkills
- Self-Motivated
- Customer Service
- Improvement initiatives
- Team Leadership
- Excellent multi-tasking ability
- Organizational skills
Accomplishments
- Recognized for outstanding customer service
- Consistently received a 100% rate of customer satisfaction
- Won “Employee for the Month” Award for helping out in every department at the restaurant
Timeline
Human Resources Administrator
National Credit Care
12.2021 - Current
Credit Advisor
National Credit Care
08.2020 - 12.2021
Lead Counselor
Girl Scouts Of Colorado
04.2018 - 08.2018
Server
The Melting Pot
01.2018 - 03.2020
Some College (No Degree) - Early Childhood Education
Front Range Community College
Some College (No Degree) - International Affairs
University of Northern Colorado
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