Natalie Hoover
Richardson
Summary
Resourceful individual with extensive experience in customer service and administrative support. Adept at problem-solving and maintaining effective communication within teams. Committed to enhancing operational efficiency and delivering high-quality service to clients.
Overview
18
18
years of professional experience
Work History
Homemaker
Self-employeed
Richardson, TX
05.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lending Assistant
Veritex Community Bank
Dallas, Tx
02.2013 - 05.2016
- Processed loan applications, ensuring adherence to compliance and regulatory requirements.
- Assisted in preparing loan documentation, enhancing accuracy and efficiency of submissions.
- Coordinated communication between borrowers and loan officers, streamlining information flow.
- Monitored loan status updates, providing timely reports to stakeholders regarding progress.
- Maintained strong relationships with borrowers throughout the entire loan process, providing ongoing support from application to funding stage.
Lending Assistant
Central National Bank
Waco, TX
01.2011 - 02.2013
- Implemented process improvements that reduced turnaround time for application approvals.
- Trained new team members on lending procedures and software systems for seamless integration.
- Reviewed financial documents for completeness, ensuring reliability of borrower information.
- Supported strategic initiatives to enhance customer service within the lending department.
Sales Manager
Sprint
Waco, TX
01.2010 - 01.2011
- Led sales team to exceed quarterly targets through strategic planning and effective coaching.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Cultivated strong relationships with key clients, resulting in increased customer retention rates.
- Mentored junior sales staff, fostering professional development and enhancing team capabilities.
Receptionist
Fulbright Winniford
Waco, TX
01.2010 - 01.2011
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and information exchange.
- Maintained accurate records of client interactions, improving data retrieval processes.
- Implemented office organization strategies, increasing overall efficiency in daily operations.
Waitress
Olive Garden
Waco, TX
01.2008 - 01.2011
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new team members on restaurant protocols and service standards.
Education
Associate of Science - Paralegal Studies
McLennan Community College
Waco, TX05-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organization and time management
Languages
German
Full Professional
Timeline
Homemaker
Self-employeed
05.2016 - Current
Lending Assistant
Veritex Community Bank
02.2013 - 05.2016
Lending Assistant
Central National Bank
01.2011 - 02.2013
Sales Manager
Sprint
01.2010 - 01.2011
Receptionist
Fulbright Winniford
01.2010 - 01.2011
Waitress
Olive Garden
01.2008 - 01.2011
Associate of Science - Paralegal Studies
McLennan Community College