Natalie Hoy
Dallas
Summary
Upbeat team member excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist other team members where needed.
Overview
8
8
years of professional experience
Work History
Host
Chili's
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Team player: Made sure to help bussers if we were busy and they were behind on cleaning tables.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Wellness Membership Advisor
Elements Massage
08.2021 - 08.2023
- Prepared pricing agreements and contracts to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Actively engaged clients upon entrance with pleasant greeting.
- Assisted clients with questions and concerns regarding their membership/ service they received.
Cashier
McDonald's
05.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Diagnostic Medical Sonography
Gateway Community College
Phoenix, AZ05-2028
High School Diploma -
Hamilton High School
Chandler, AZ05-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Professional appearance
- Computer Literacy
- Probllem-Solving
Timeline
Host
Chili's
10.2024 - Current
Wellness Membership Advisor
Elements Massage
08.2021 - 08.2023
Cashier
McDonald's
05.2017 - 05.2019
No Degree - Diagnostic Medical Sonography
Gateway Community College
High School Diploma -
Hamilton High School
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