Natalie Huerta

Passionate and detail-oriented hospitality professional with extensive experience in guest relations, event planning, and managing high-volume reservations. Skilled in creating seamless and memorable experiences for guests, ensuring top-tier service, and driving revenue through strategic event coordination and relationship management.

• Manage and oversee all guest experience operations, ensuring exceptional service and satisfaction.
• Handle large party reservations, coordinating details to accommodate guest needs while maximizing revenue.
• Plan and execute private events, collaborating with clients to tailor experiences to their preferences.
• Work closely with the culinary and service teams to maintain high-quality service standards.
• Monitor guest feedback and implement improvements to enhance overall dining experiences.
• Develop relationships with VIP guests and corporate clients to drive repeat business.
• Attended and participated in industry events.

• Lead decorator and sole coordinator for all wedding decor needs
• Design and execute full wedding themes, ensuring visual consistency across all spaces
• Set up and decorate the ceremony area, including aisle, altar/backdrop, guest seating, and floral elements
• Design and install the reception decor, including tablescapes, centerpieces, lighting, linens, signage, and guest favors
• Create and style the sweetheart table, ensuring it stands out with romantic and personalized touches
• Set up a warm and inviting welcome area, including guest book station, seating chart, signage, and floral accents
• Personally handle all setup responsibilities, ensuring all decor elements are ready before guest arrival
• Stay on-site to manage decor details during the event if needed (optional per event scope)
• Oversee and complete full breakdown and cleanup of decor after the event, leaving the venue in pristine condition
• Maintain a calm, professional, and detail-oriented presence throughout the event day
• Flexible, creative, and skilled at troubleshooting last-minute changes or decor needs
• All services provided independently — from planning, transporting, setting up, managing, and tearing down

•Market and develop Medical, Surgical, and Cosmetic Dermatology services in the areas in which the

company operates.

• Organize, track and develop creditable leads, contacts and primary physician referral sources.

Visiting PCP and other specialists in the areas we operate; dropping off marketing material, business

cards and any other requested information from the group.

• Plan and coordinate company events

• Manage and assist with the company website to ensure it is accurate and updated. approved changes or additions to site.

• Manage online social media presence, development of social media material and content.

Instagram, Facebook, Link-in and TikTock Postings of at least 6 days per week.

• Manage contracts, contract renewals and updates to print material, google pages, yelp, dex media

• Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
• Conducted training sessions for new employees orienting them about job responsibilities associated with working at the spa.
• Maintained detailed records of financial transactions including client payments, deposits and refunds.
• Maintain a professional presence on the Spa front desk – answering the phone and coordinating
• appointments for treatments. Work with independent contractors to ensure appointments are kept and
• billed properly.
• Acts as the ambassador of the Spa greeting and welcoming all visitors. Ensure each visitor is acclimated
• to the standards of spa use, and signs registration& consent forms.
• Responsible to maintain all rooms and spa areas; ensuring cleanliness/sanitation, stations organized
• and well stocked, all items put away at the end of the day.
• Several years of experience working in the field.
• Ability to clearly communicate, expressing requirements and expectations to a wide range of
• individuals.
• Excellent written communication skills, especially in the English language.
• Marketing - Develop the Spa’s marketing strategy. Responsible on posting on social media. Create
• content on all platforms. also, create monthly newsletters / promo

• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Organized conference room reservations for meetings or events.
• Scheduled space or equipment for special programs, meetings and conferences.
• Greeting and welcoming guest and providing them with a positive first impression of the organization
• Directing guests and answering their questions
• Notifying other workers of visitors arrivals
• Maintaining security and telecommunication system
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.
• Possess strong knowledge of how computers work, as well as the ability to use MS/Exel office package to process and store information

• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Scheduled and confirmed appointments and meetings for management team.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Updated daily log book with information about visitors entering the premises.
• Greeting and welcoming guest and providing them with a positive first impression of the organization
• Greet and check-in patients, and collect personal, medical, and insurance information.
• Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
• Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
• Familiar with medical terminology and medical practices
• Excellent telephone etiquette and multitasking skills
• Protect patient rights by maintaining the confidentiality of financial and personal information