Natalie Jacobson
Oconomowoc,WI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Steins Garden And Home
07.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Political Science
Wheaton College
Wheaton, IL05.2026
Bachelor of Arts - Political Science
Madison Technical College
Madison, WI05.2026
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06.2022
Skills
- Safe Work Practices
- Clerical Support
- Collaborative Environments
- Prioritizing Calls
- POS Systems and Ordering Platforms
Timeline
Customer Service Associate
Steins Garden And Home
07.2020 - Current
Bachelor of Science - Political Science
Wheaton College
Bachelor of Arts - Political Science
Madison Technical College
High School Diploma -
Oconomowoc High School
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