Natalie James
Mesa,AZ
Summary
Dynamic leader with proven success in enhancing operational efficiency and team productivity at Bobby-Q BBQ Restaurant and Steakhouse. Excelled in customer service and fostering employee workplace satisfaction, demonstrating exceptional decision-making and interpersonal skills. Skilled in budget management and adaptability, consistently achieving company goals with innovative strategies and flexibility. Seeking to utilize these skills in the powerline construction industry through employment opportunities at Summit Line Construction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Bobby-Q BBQ Restaurant and Steakhouse
01.2017 - 11.2024
- Managed a diverse team of over 100 servers, bartenders and kitchen staff; prioritizing positive workplace rapport, employee accountability, and customer satisfaction.
- Directed all employee hiring, training, and scheduling.
- Led staff meetings and workshops for all employees.
- Collaborated with proprietors on budgeting and labor goals, and executed those goals through efficient inventory supervision, invoicing and coding, ordering, and payroll.
- Responsible for point-of-sale terminal system software and troubleshooting, health inspections, and safety protocols.
- Supervised in-house catering and special events.
- Demonstrated flexibility by managing other restaurant locations as needed.
Restaurant Manager
Outback Steakhouse
07.2012 - 11.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Pro Shop Manager
The Rim Golf Club
08.2006 - 03.2010
- Managed all merchandise responsibilities for a private golf community.
- Maintained a high end pro shop, ensuring excellent store appearance and customer satisfaction.
- Organized special events at the pro shop to engage customers and showcase new products or services.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
Education
High School Diploma -
Clark Country Adult High School
Las Vegas, NV06-2005
Skills
- Customer service
- Decision-making
- Reliability
- Interpersonal skills
- Training and mentoring
- Staff management
- Inventory oversight
- Waste reduction
- Expectation setting
- Safety protocols
- Budget management
- Adaptability and flexibility
Software Experience
- Automatic Data Processing (ADP)
- Microsoft Excel
- Microsoft Word
- Aloha Point-of-Sale
- Toast Point-of-Sale
- Isolved HR and Payroll Solutions
- QuickBooks
- Menu Wizzard by Shamrock Foods
- HotSchedules Employee Scheduling
- Homebase Employee Scheduling
Certification
CPR and First Aid
ServSafe Food Protection Manager Certification
Timeline
General Manager
Bobby-Q BBQ Restaurant and Steakhouse
01.2017 - 11.2024
Restaurant Manager
Outback Steakhouse
07.2012 - 11.2016
Pro Shop Manager
The Rim Golf Club
08.2006 - 03.2010
CPR and First Aid
ServSafe Food Protection Manager Certification
High School Diploma -
Clark Country Adult High School
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