Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

NATALIE JAMES

Kennewick

Summary

Dedicated employee with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

Kadlec Medical Center
Richland
07.2025 - Current
  • Provided excellent customer service while interacting with patients.
  • Collaborated with medical teams to coordinate patient care and sample collection.
  • Maintained patient comfort and safety throughout the phlebotomy process.

Missionary Volunteer

Santa Maria del Mexicano
Colón
08.2024 - 05.2025
  • Assisted in providing humanitarian aid to underprivileged communities, utilizing interpersonal and organizational skills.
  • Responded promptly to inquiries from donors regarding their contributions, revealing outstanding customer service aptitude.
  • Collaborated with other volunteers on missionary trips abroad, displaying teamwork and collaboration capabilities.

Certified Nursing Assistant

Gentiva Hospice
Pullman
02.2023 - 05.2024
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.

Line Cook

Foundry Kitchen & Cocktails
Pullman
08.2021 - 05.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Education

Bachelor Of Arts - Spanish

Washington State University
Pullman, WA
07-2026

High School Diploma -

Southridge High School
WA
06.2020

Skills

  • Customer service
  • Interpersonal skills
  • Spanish proficiency
  • Adaptability and flexibility
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Cultural awareness

Certification

• Certified Phlebotomy Technician
• Certified Nursing Assistant
• Red Cross CPR and BLS Certified
• Microsoft Office Specialist (Word, Excel, Powerpoint)

Affiliations

  • Chi Omega Sorority Alumna
  • Frequent Red Cross and Community Volunteer
  • Youth Group Mentor
  • Intramural sports

Languages

Spanish
Professional

Timeline

Phlebotomist

Kadlec Medical Center
07.2025 - Current

Missionary Volunteer

Santa Maria del Mexicano
08.2024 - 05.2025

Certified Nursing Assistant

Gentiva Hospice
02.2023 - 05.2024

Line Cook

Foundry Kitchen & Cocktails
08.2021 - 05.2022

Bachelor Of Arts - Spanish

Washington State University

High School Diploma -

Southridge High School
NATALIE JAMES