Dedicated employee with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Kadlec Medical Center
Richland
07.2025 - Current
Provided excellent customer service while interacting with patients.
Collaborated with medical teams to coordinate patient care and sample collection.
Maintained patient comfort and safety throughout the phlebotomy process.
Missionary Volunteer
Santa Maria del Mexicano
Colón
08.2024 - 05.2025
Assisted in providing humanitarian aid to underprivileged communities, utilizing interpersonal and organizational skills.
Responded promptly to inquiries from donors regarding their contributions, revealing outstanding customer service aptitude.
Collaborated with other volunteers on missionary trips abroad, displaying teamwork and collaboration capabilities.
Certified Nursing Assistant
Gentiva Hospice
Pullman
02.2023 - 05.2024
Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Completed daily documentation and charts regarding patient care and input reports into practice databases.
Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
Line Cook
Foundry Kitchen & Cocktails
Pullman
08.2021 - 05.2022
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Bachelor Of Arts - Spanish
Washington State University
Pullman, WA
07-2026
High School Diploma -
Southridge High School
WA
06.2020
Skills
Customer service
Interpersonal skills
Spanish proficiency
Adaptability and flexibility
Conflict resolution
Effective communication
Team collaboration
Cultural awareness
Certification
• Certified Phlebotomy Technician • Certified Nursing Assistant • Red Cross CPR and BLS Certified • Microsoft Office Specialist (Word, Excel, Powerpoint)