NATALIE K. HOLLAND
Independent
Atlanta,Georgia
20
years of professional experience
Experienced customer service and operations professional with 10 years of progressive experience at Starbucks, including Assistant Manager responsibilities. Skilled in customer service, team leadership, scheduling, inventory and supply ordering, goal setting, and maintaining a positive and productive workplace in fast-paced environments. Strong communicator who learns new systems quickly, remains calm under pressure, and enjoys helping people. Seeking a customer service, call center, receptionist, front desk, administrative, or remote position with opportunities for training and professional growth.
Work History
Personal Trainer
6 Years- Managed an independent personal-training business and client relationships.
- Scheduled appointments and maintained consistent communication with clients.
- Assessed individual client needs and developed customized training plans.
- Provided one-on-one coaching while maintaining a professional and encouraging environment.
- Traveled to clients' home gyms to provide training services.
- Managed scheduling, customer service, and day-to-day business responsibilities independently.
- Built strong client relationships through reliability, communication, and personalized service.
Personal Trainer
3 Years- Provided personalized fitness instruction and customer service to clients.
- Built professional relationships with clients and maintained ongoing communication.
- Scheduled training sessions and managed multiple client appointments.
- Motivated clients and adapted training approaches to individual needs.
- Maintained a positive and professional experience for members.
- Provided individualized attention while managing multiple client needs.
Assistant Manager
10 Years- Provided exceptional customer service in a fast-paced, high-volume environment.
- Assisted with daily store operations and supported employees during busy periods.
- Built employee schedules based on business needs and staffing requirements.
- Placed and managed supply orders to maintain appropriate inventory levels.
- Established weekly goals focused on improving sales and overall store performance.
- Supported and motivated team members while maintaining positive energy during stressful rush periods.
- Helped resolve customer concerns professionally and efficiently.
- Trained and supported employees in company procedures and customer-service standards.
- Used the Oracle ERP computer system as part of daily business operations.
- Demonstrated strong organization, communication, multitasking, leadership, and problem-solving skills.
Medical Assistant
1 Year- Assisted with daily medical-office operations and patient support.
- Communicated professionally with patients and staff.
- Maintained organization and professionalism in a healthcare environment.
- Assisted with administrative and clinical responsibilities as needed.
- Provided courteous and professional support in a patient-focused environment.
Education
High School Diploma
Skills
Customer Service
Team Leadership
Conflict Resolution
Scheduling & Time Management
Inventory & Supply Ordering
Sales & Goal Setting
Administrative Support
Professional Communication
Problem Solving
Fast Learner
Working Under Pressure
Computer & Technology Skills
Oracle ERP
Customer Relationship Management
Experienced working with customers and the public
Strong interpersonal and communication skills
Quick learner who adapts easily to new systems
Reliable
organized
and adaptable
Comfortable working independently or as part of a team
Calm and professional in stressful situations
Strong customer-service mindset
Experienced in fast-paced environments
Comfortable learning new computer systems and technology
Timeline
Personal Trainer
Independent
01.2020 - 01.2026Read More
Personal Trainer
LA Fitness
01.2014 - 01.2017Read More
Assistant Manager
Starbucks Coffee
01.2007 - 01.2017Read More
Medical Assistant
01.2006 - 01.2007Read More
Pacific Palisades
High School Diploma
Read More