Natalie Kingrey
Bellefontaine,OH
Summary
Accomplished Restaurant Manager at Woody’s Diner, renowned for enhancing customer satisfaction and reducing staff turnover by 20% through effective team leadership and training. Expert in inventory management and complaint resolution, consistently delivering exceptional service and fostering a positive work environment. Passionate about driving operational excellence and achieving business goals.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Woody’s Diner
12.2011 - Current
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours and events.
- Enhanced customer experience by addressing feedback and resolving complaints promptly
- Managed vendor relationships to ensure timely delivery of quality supplies and ingredients.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
No Degree - Psychology
Ohio University
Athens, Ohio, OHNo Degree -
Edison State Community College
Piqua, OHSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
- Complaint resolution
- Recruitment
- Reservation handling
- Customer service best practices
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Inventory management
- Staff supervision
- Training and onboarding
- Money handling
Timeline
Restaurant Manager
Woody’s Diner
12.2011 - Current
No Degree - Psychology
Ohio University
No Degree -
Edison State Community College