NATALIE KIRWAN
Delmar
Summary
Medical Assistant with 5 years of experience, skilled in patient care, data entry, and EMR systems. Demonstrates proficiency in taking vital signs, administering injections, and providing exceptional customer service. Known for multitasking and organizational abilities, committed to enhancing patient experience and supporting healthcare teams.
Overview
8
8
years of professional experience
Work History
Medical Assistant
TidalHealth Rheumatology
Salisbury
02.2025 - Current
- Prep patient charts before their examinations- attaching recent consult notes, diagnostic imaging, and lab results
- Reviewing medical history of the patient including medications, allergies, and recent hospitalizations
- Taking patient vitals including; blood pressure, pulse, height, and weight
- Enter vitals and medical information into patient's chart accurately
- Assistant physician with examinations and procedures
- Prepare and clean rooms in-between patients
- Refill prescriptions for providers
- Prepare and administer injections
- File prior authorizations for patients for specialty medications
- Schedule outgoing referrals and diagnostic imaging
- Educated patients on treatment plans and medication usage.
- Transcribed orders into EPIC for incoming referrals
- Maintained accurate medical records by documenting information during the rooming process, documenting phone calls, and scanning in and attaching documents to a patient’s chart.
Lead Medical Assistant
Eastern Shore Medical Center
Salisbury
10.2021 - 02.2025
- Prep patient charts before their examinations- attaching recent consult notes, diagnostic imaging, and lab results
- Reviewing medical history of the patient including medications, allergies, and recent hospitalizations
- Taking patient vitals including; blood pressure, pulse, oxygen saturation + blood sugar
- Enter vitals and medical information into patient's chart accurately
- Assistant physician with examinations
- Prepare and collect laboratory specimen
- Perform EKGs
- Prepare and clean rooms inbetween patients
- Refill prescriptions for providers
- Prepare and administer injections and vaccines
Front Desk Receptionist
Eastern Shore ENT + Allergy
03.2021 - 10.2021
- Entered and updated patient information into the EMR system
- Calling patients to remind them of upcoming appointments or changes in schedule
- Processing co-pay payments
- Greet and check-in about 45 patients daily collecting their personal and medical information
- Scan and enter medical records such as; diagnostic imaging, lab results, consult notes, etc.
- Schedule and reschedule patient appointments
- Cleaned and organized examination areas and other common areas
- Answered phone calls
Reservations Agent/Guest Service Manager
Dune's Manor Hotel + Suites
06.2020 - 03.2021
- Assist guests over the phone, online and in person to schedule their next stay
- Help answer any questions guests may have and provide the best customer service possible
- Help with entering deposits and other possible fees
- Receive phone calls from guests currently staying in the hotel with suggestions and questions
- Provide them customer service and make sure their requests are fulfilled
- Basic data entry experience, basic computer efficiency and working knowledge of office equipment.
Crew Member
Moe's Southwest Grill
Delmar
10.2017 - 06.2020
- Greet customers as they entered the store
- Prepare each customer's order promptly, correctly, and to the store's standards
- Cash out each customer while providing them with excellent customer service
- Take time to accommodate every customer when they had a question or concern regarding their order
Education
Associate's - General Studies
Wor-Wic Community College
High School Diploma -
Parkside High School
Skills
- Customer Service
- Data Entry
- EMR Systems
- Patient Care
- Vital Signs
- EKG
- Injections
- Scheduling
- Organization
- Teamwork
- Multitasking
- Clinical Documentation
- Medical Terminology
Timeline
Medical Assistant
TidalHealth Rheumatology
02.2025 - Current
Lead Medical Assistant
Eastern Shore Medical Center
10.2021 - 02.2025
Front Desk Receptionist
Eastern Shore ENT + Allergy
03.2021 - 10.2021
Reservations Agent/Guest Service Manager
Dune's Manor Hotel + Suites
06.2020 - 03.2021
Crew Member
Moe's Southwest Grill
10.2017 - 06.2020
Associate's - General Studies
Wor-Wic Community College
High School Diploma -
Parkside High School