Natalie Kovach
Vermilion
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Ziggy's Pub & Restaurant
Amherst, OH
05.2024 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for all patrons.
- Coordinated timely food and beverage delivery, optimizing workflow efficiency during peak hours.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Collaborated with kitchen staff to ensure seamless communication regarding special requests and dietary restrictions.
Server
Big Ed's Soda Grill
Vermilion, OH
06.2021 - 01.2025
- Processed payments accurately, handling cash and electronic transactions with attention to detail.
- Trained new servers on restaurant policies and procedures, fostering a cohesive team environment.
- Implemented feedback mechanisms to improve service quality based on customer reviews and preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Member
Pulp Juice And Smoothie Bar
Lorain, OH
03.2021 - 10.2021
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, Ohio, OH05-2027
High School Diploma -
Vermilion High School
Vermilion, OH06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Cash handling
- Team collaboration
Timeline
Server
Ziggy's Pub & Restaurant
05.2024 - Current
Server
Big Ed's Soda Grill
06.2021 - 01.2025
Crew Member
Pulp Juice And Smoothie Bar
03.2021 - 10.2021
Bachelor of Arts - Psychology
Kent State University
High School Diploma -
Vermilion High School
Delta Zeta Sorority
Delta Zeta is a sisterhood built on friendship, leadership, and service. Members are united by a commitment to empowering women and creating lifelong bonds. The sorority is especially known for its philanthropy supporting speech and hearing and promoting inclusion and accessibility. Through campus involvement and community outreach, Delta Zeta inspires its members to lead with purpose and heart.