Natalie Lerch
Hickory Hills,IL
Summary
Experienced professional in the hospitality industry with a proven track record of delivering exceptional service in high-volume dining establishments. Recognized for adaptability, reliability, and problem-solving skills to ensure smooth operations and meet changing needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Kona Grill
06.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Seasons 52
10.2024 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery to guests.
- Collaborated with kitchen staff to confirm order accuracy and resolve issues.
- Maintained cleanliness and organization of dining area during shifts.
Server/Bartender/Shift Leader
PF Changs Restaurant
08.2022 - 07.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Sales Representative
Chicago Marketing
10.2020 - 08.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Developed key customer relationships to increase sales.
Education
Cosmetology
Hair Professionals Career College
Palos Hills, IL05.2014
High School Diploma -
H.L. Richards Highschool
05.2013
Skills
- Exceptional customer service
- Training and educating
- High volume dining
- Suggestive selling
- Strong work ethic
Certification
- Basset and Food Handlers
Timeline
Server
Kona Grill
06.2025 - Current
Server
Seasons 52
10.2024 - 06.2025
Server/Bartender/Shift Leader
PF Changs Restaurant
08.2022 - 07.2024
Sales Representative
Chicago Marketing
10.2020 - 08.2021
High School Diploma -
H.L. Richards Highschool
Cosmetology
Hair Professionals Career College
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