Natalie Lopez
Fort Worth
Summary
Dynamic and detail-oriented professional with experience as an Optometrist Assistant at Advanced Eye Clinic, excelling in patient care coordination and appointment scheduling. Proven ability to enhance patient experiences through exceptional customer service and effective communication. Skilled in insurance verification and maintaining HIPAA compliance, ensuring quality care and confidentiality.
Professional with high standard for results, bringing solid experience in patient care and administrative support. Skilled in conducting preliminary eye exams, maintaining patient records, and managing office tasks efficiently. Strong collaborator focused on team success and adapting to changing needs. Known for reliability, excellent communication, and customer service skills.
Overview
5
5
years of professional experience
Work History
Optometrist Assistant/Receptionist
Advanced Eye Clinic
10.2022 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Obtaining insurance, receiving and post payments, answer inbound calls and schedule patients.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
Assistant Manager
Blink Fitness
05.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Cato Fashions
10.2020 - 06.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
High School Diploma -
Vernon High School
Vernon, TX05-2020
No Degree - Limited Medical Radiologic Technologist
The College of Healthcare Off Professions
Fort Worth, TX05-2022
Skills
- Visual field testing
- Office administration
- Optical dispensing
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Payment collection
- Microsoft programs
- Medical Records
- Collection and Reimbursement
- Infection control
- Patient education
- Telephone etiquette
- Assis physicians exams
- Injections/phlebomoty
- HIPPA regulations n
Timeline
Optometrist Assistant/Receptionist
Advanced Eye Clinic
10.2022 - Current
Assistant Manager
Blink Fitness
05.2021 - 01.2022
Assistant Manager
Cato Fashions
10.2020 - 06.2021
High School Diploma -
Vernon High School
No Degree - Limited Medical Radiologic Technologist
The College of Healthcare Off Professions
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