Natalie Lopez
Dover,NJ
Summary
Customer service focused on client satisfaction through effective communication and problem resolution. I have proven ability to manage multiple tasks in high-pressure environments while maintaining ethical standards. Recognized for improving team performance and efficiently resolving complex customer issues. My skills demonstrate adaptability and commitment to continuous learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
QuickChek
Hopatcong, NJ
06.2020 - Current
- Utilized probing questions to assess service needs and accurately input data into electronic systems.
- Resolved customer issues through knowledgeable, friendly service, promoting high satisfaction levels.
- Engaged customers in conversations to clarify needs and address product inquiries.
- Enhanced product knowledge consistently to deliver optimal service and meet sales quotas.
Education
Some College (No Degree) - Biology
Saint Elizabeth University
Morristown, NJSkills
- Scheduling and account management
- Complaint resolution and customer support
- Warehousing and logistics
- Relationship building
Affiliations
- babysitting
- multitasking with school and home
- teamwork
- communication
- help volunteer to give out food
Accomplishments
- honor rolls
- academic reward
Certification
- CPR
- First Aid
- AED
Languages
English
Professional
Spanish
Limited
Timeline
Customer Service Representative
QuickChek
06.2020 - Current
Some College (No Degree) - Biology
Saint Elizabeth University