Natalie Lopez
Elizabeth
Summary
Dedicated receptionist with experience in managing front desk operations and delivering exceptional customer service. Skilled in multitasking, data entry, and appointment scheduling, contributing to improved workflow and reduced wait times.
Overview
9
9
years of professional experience
Work History
Receptionist
El Mora Dental Associates
Elizabeth, NJ
12.2025 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- make the schedule ready for next day
- checking approvals
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Front Desk Receptionist
Westfield Dental Arts
Westfield NJ
06.2024 - 12.2025
- Greeted visitors warmly, creating positive first impression of organization.
- checking patient benefits
- Scheduling appointments
- Collected room deposits, fees, and payments.
- Compiled information from files and research to satisfy information requests.
Front Desk Receptionist
Smile Studio
Springfield, NJ
07.2024 - 05.2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
- checking insurance benefits and breakdowns
- sending pre d to insurance companies
- checking approvals on insurance portal
Receptionist
Soft Care Dental Group
Warren NJ
11.2022 - 12.2023
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved workflow by introducing more efficient document handling and organization practices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled patient appointment
- verify insurance benefits
Receptionist
Brilliant Smiles North Plainfield
North Plainfield, NJ
01.2018 - 01.2022
- Managed front desk operations, ensuring smooth patient check-in and check-out processes.
- Delivered exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records, contributing to streamlined administrative procedures and compliance.
- Maintained accurate patient records, enhancing data integrity and retrieval times.
- Coordinated with dental team to streamline patient flow and minimize wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated appointment scheduling using electronic health record systems to optimize office efficiency.
- Collected room deposits, fees, and payments.
- calling insurance companies to check patient benefits.
Education
High School Diploma -
HighSchool Equivalent
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Multi-line telephone operation
- Multitasking and prioritization
Timeline
Receptionist
El Mora Dental Associates
12.2025 - Current
Front Desk Receptionist
Smile Studio
07.2024 - 05.2025
Front Desk Receptionist
Westfield Dental Arts
06.2024 - 12.2025
Receptionist
Soft Care Dental Group
11.2022 - 12.2023
Receptionist
Brilliant Smiles North Plainfield
01.2018 - 01.2022
High School Diploma -
HighSchool Equivalent