Natalie Lopez
EL CENTRO,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Skills
Leveraged bilingual skills in English and Spanish to enhance communication
Fostered a collaborative team environment as a proactive leader
Elevated customer satisfaction through superior service delivery
Implemented myevolv and ibhis to streamline operations
Maximized productivity using Excel, Outlook, and Office 365
Acquired OSHA and HIPAA certifications to ensure compliance
Articulated ideas clearly through excellent verbal communication
Exhibited reliability with dependable attendance patterns
Work History
HIM Department/Client Enrollment Specialist
Children’s Institute Inc.
Los Angeles, CA
08.2019 - 10.2025
- Duo role of Onboarding process and Client Enrollment Specialist. Onboarding process consist on collaborating with HR and Supervisor with new hires and interns. Emailing documentation to staff with instruction on how to create accounts in NPPES and acknowledgements to be in compliance with CII protocols. Meeting with staff via Zoom, if needed to better guide on process to be completed in a timely manner. Setting staff in EXYM (health record system) with corresponding credentials, role, signature and supervisor. Providing those staff with instructions on how to log-on to their EXYM account. Maintaining, updating and requesting license/certification accordingly for staff in EXYM, Salesforces and DMH portals. Maintaining staff’s access to DMH portal’s according to role by completing yearly documentation and submitting to corresponding platforms. Terminate/suspend access in EXYM and other platforms per HR, maintaining confidentiality with all information shared at all times. Client Enrollment Specialist responsible for front-end claiming activities across various clinical programs. Calling clients caregivers parent, legal guardian or foster parent to complete administration registration which consist of verifying insurance, registers and interviews clients to obtain accurate and complete demographic and financial forms being sent through BOX to obtain signatures. Open clients in the Electronic Health Records (EHR) systems and other contract billing systems and ensures appropriate billing documentation is accurate, timely, and when applicable, on file. Monitors and updates information and data in the EHR for all active clients. Verifying benefit eligibility and supporting with claiming activities. Performed a variety of general clerical duties including filing, copying, collating, data entry. Established and maintained professional, collaborative and effective working relationships with children and families, agency staff and external stakeholders. Worked collaboratively with Health Information Management (HIM) Billing /Front-End Billing, Quality Assurance Coordinators, and Health Information Management Specialists. Ensured confidentiality and maintained of client records in compliance with HIPAA, CII Policies and Procedures and licensure regulations.
Family Engagement Team/ Navigator
07.2018 - 08.2019
- Engaged with families seeking services by conducting walk-in and telephone screening/interviews, in English and Spanish, to determine necessary information and determine if customer program services and eligibility, consistent with agency protocols and county/state requirements. Determining appropriateness for agency services and eligibility. Made arrangements for assignment list to a service practitioner. Provided community referrals when individuals are not eligible or appropriate for agency programs, coordinated services with other providers, and maintained resource directory of community programs. Documented request for service, screening information, disposition, and intra- or inter-agency referrals in the agency’s electronic health record system (EXYM). Performed a variety of general clerical duties including filing, copying, collating, data entry. Established and maintained professional, collaborative and effective working relationships with children and families, agency staff and external stakeholders. Worked collaboratively with Health Information Management (HIM) Billing /Front-End Billing, Quality Assurance Coordinators, and Health Information Management Specialists. Ensured confidentiality and maintained of client records in compliance with HIPAA, CII Policies and Procedures and licensure regulations.
Billing Department/ Biller
06.2016 - 05.2018
- Opening cases in Integrated System, IBHIS and MyEvolv and maintaing documentation and appropriate verification of client’s benefit eligibility (Medi-Cal, other Health Coverage. Etc.) in client folder. Enter PEI OMA’s to Outcome Measure Application. Updating change of SFPR,diagnosis, UMDAP report and other duties and special projects as assigned. Maintain extensive knowledge of claims status rule sets to assure claims are sent to County, State and other funders for processing and payment. Attends trainings sponsored by funding sources.Filing, Boxing Financial folders, tracking of files to be submitted to Iron Mountain. Creating financial folder and labels.
Helpmates Staffing Services
Los Angeles, CA
11.2010 - 01.2014
- Los Angeles County Treasury Tax Collector
- Data Entry Clerk (December 2013 to January 2014)
- Typing payment information for Banking & Remittance Department.
- Tax I Specialist (December 2010- December 2013)
- Log, process, scan and the Electronic Fund Transfer (EFT) applications.
- Print property tax bills from information on e-mails and faxes sent by EFT tax payers.
- Balanced and run adding machine tapes for the stubs and lists along with an EFT log containing all the sub-checks to be submitted to Banking and Remittance Processing (BRP) to the EFT supervisor for review and processing. Review and process application letters and submit for approval.
- Cashier (November 2010- December 2013)
- Accepting payment from tax payers either cash, check or credit card.
Education
General Studies
Manual Art High School
Los Angeles, CA01.2005
Timeline
HIM Department/Client Enrollment Specialist
Children’s Institute Inc.
08.2019 - 10.2025
Family Engagement Team/ Navigator
07.2018 - 08.2019
Billing Department/ Biller
06.2016 - 05.2018
Helpmates Staffing Services
11.2010 - 01.2014
General Studies
Manual Art High School