Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Natalie Lyman

Braintree,MA

Summary

Professional in airline operations, from customer service to airport operations. Recognized for exceptional productivity and efficient task execution. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments, excelling under pressure.

Overview

3
3
years of professional experience

Work History

Gatekeeper

Delta Air Lines, Inc
Boston, MA
10.2023 - Current
  • Collaborated with a team of agents to enhance communication and coordination for BOS operations.
  • Developed seamless gate schedules for incoming and outgoing flights at Boston.
  • Created overnight parking schedules for aircraft, optimizing space utilization.
  • Communication between stand planners, aircraft routers, fleet managers, maintenance technicians, and terminal managers, to ensure on-time departures.

Gate Agent

Delta Air Lines, Inc
Boston, MA
05.2023 - 10.2023
  • Provided assistance with ticketing, baggage handling, and boarding procedures.
  • Facilitated communication between airline crew members, ground staff, operations agents, and passengers regarding updates on flight status changes.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Remote Pilot Operator (RPO)

PenBay Media Technologies - FAA
Boston, MA
08.2022 - 05.2023
  • Operated 'live' ATC virtual simulators for training of new Boston air traffic controllers.
  • Executed radio calls and simulated pilot actions during takeoff and landing scenarios.
  • Conducted training scenarios reflecting seasonal factors, weather variations, flight volumes, and time of day.

Education

Bachelor of Science - Aviation Science - Aviation Management

Bridgewater State University
Bridgewater
05-2024

Semester Abroad - European Aviation Operations

Hellenic American University
Athens, Greece
01-2023

Skills

  • Flight scheduling
  • Operational efficiency
  • Problem solving
  • Data analysis
  • Attention to detail
  • Time management

Affiliations

  • Women in Aviation International (WIA): Held the position of Vice President at Bridgewater State University

References

References available upon request.

Timeline

Gatekeeper

Delta Air Lines, Inc
10.2023 - Current

Gate Agent

Delta Air Lines, Inc
05.2023 - 10.2023

Remote Pilot Operator (RPO)

PenBay Media Technologies - FAA
08.2022 - 05.2023

Bachelor of Science - Aviation Science - Aviation Management

Bridgewater State University

Semester Abroad - European Aviation Operations

Hellenic American University
Natalie Lyman
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