Natalie Maraj
Mascotte,FL
Summary
Consultative and Collaborative | Exceptional Analytical Skills| Strong Leadership Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
35
35
years of professional experience
1
1
Certification
Work History
PCA Patient Care Advocate
Accredo Specialty Pharmacy
11.2020 - 06.2023
- Initiated and received calls from patients managing over 50 customer calls per day
- Completed scheduling of medication and supplies
- Understands unique requirements of patients
- Navigated through multiples systems and programs
- De-escalated patients issues through utilization of best policies and procedures
- Completed patient orders with accuracy and timeliness
- Worked directly with other departments and clients to resolve patients issues.
Student Account Manager
Med-Life Institute
12.2012 - 10.2020
- Manage financial accounts in sum of $1.8M to $2.5M in net income
- Negotiated payment arrangements with students experiencing financial difficulties, minimizing revenue losses while maintaining positive relationships with clients
- Prepared detailed reports for management highlighting key metrics related to account statuses and collection efforts
- Advised students on available payment options and recommended solutions based on individual circumstances or needs
- Led training sessions for new staff members on best practices for managing student accounts effectively
- Coordinated with various departments to streamline communications regarding student finances, improving interdepartmental cooperation
Financial Service Assistant Manager
Member Services Organization
11.2003 - 04.2008
- Developed and maintained effective sales environment
- Organized training and development including motivation and coaching
- Oversee security procedures involving branch operations, including fraud prevention
- Ensured excellent customer service skills with communication of customers and staff.
- Supervised and lead group projects
Senior Sales & Service Representative / Branch Manager
Bank of America
04.1988 - 07.2003
- Oversee daily activities of the bank and its staff
- Implemented sales initiatives and activities to drive revenue growth
- Rollout product and services to meet customer need.
Education
Bachelor of Science - Health Administration
Strayer University
Orlando, Fl01.2018
Associate of Science Degree - Medical Assisting
Florida Technical College
Orlando, FL01.2010
Skills
- Technical Training & Corporate Education
- Effective Verbal Communication Skills
- Staff Development
- Operations Management
- Financial Management
- Customer Relationship Management (CRM)
Certification
Notary Public, Florida, 06/2019
Timeline
PCA Patient Care Advocate
Accredo Specialty Pharmacy
11.2020 - 06.2023
Student Account Manager
Med-Life Institute
12.2012 - 10.2020
Financial Service Assistant Manager
Member Services Organization
11.2003 - 04.2008
Senior Sales & Service Representative / Branch Manager
Bank of America
04.1988 - 07.2003
Bachelor of Science - Health Administration
Strayer University
Associate of Science Degree - Medical Assisting
Florida Technical College
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