Natalie Martins
Honoka'a,HI
Summary
Proven Server with a track record of exceptional customer service and upselling techniques, notably at Four Seasons Hotels and Resorts. Skilled in fostering positive guest interactions and handling cash with accuracy. Achieved significant sales targets through expert menu knowledge and hospitality service expertise, ensuring guest satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Server
Four Seasons Hotels and Resorts
02.2017 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Kenichi Pacific
04.2014 - 02.2017
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Ambrosia Restaurant
04.2007 - 08.2010
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate Of General Studies - General
Rocklin High School
Rocklin, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Order accuracy
- Allergy awareness
- Tableside etiquette
- Daily specials memorization
- Food and beverage pairings
- Wine service
- Upselling techniques
- Wine pairing
- Positive guest interactions
- Dietary restrictions knowledge
Timeline
Server
Four Seasons Hotels and Resorts
02.2017 - 12.2024
Server
Kenichi Pacific
04.2014 - 02.2017
Server
Ambrosia Restaurant
04.2007 - 08.2010
Associate Of General Studies - General
Rocklin High School
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