Nicole Weinthal
Lakewood,CO
Summary
Hospitality professional with over 20 years of service. Organized, personable and focused on putting customers at ease while driving the bottom line financially. Superb work ethic and desire to succeed. Promotes customer loyalty by establishing positive relationships with new and existing customers. Results-oriented and excels in identifying customer needs and providing positive solutions.
Overview
42
42
years of professional experience
Work History
Room Service Server
Four Seasons Hotels and Resorts
Denver, CO
06.2025 - Current
- Deliver prompt and courteous room service to guests, ensuring high satisfaction levels.
- Coordinate meal orders with kitchen staff to maintain accuracy and efficiency.
- Train new staff on service standards and operational procedures.
- Managed guest requests and complaints to enhance overall experience.
- Oversaw inventory management for food and beverage supplies, minimizing waste.
Banquet Services
LGC Hospitality Staffing
Denver, CO
04.2013 - 2025
- Replenish banquet stations and verify food temperatures to ensure safety and cleanliness of service areas
- Provide friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
- Communicate with event coordinators to ensure and facility management to ensure adequate and appropriate accommodations
Customer Service Associate
Alaska Air Group
Denver, CO
01.2023 - 05.2023
- Assist large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Maintain passenger satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Re-book and check- in passengers for regularly scheduled flights and irregular operations.
- Promote the Alaska culture by displaying the core values with every interaction.
Flight Attendant
Horizon Airlines
09.2018 - 08.2019
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Delivered communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
Property Manager
Hana Meadows
Maui Meadows, HI
12.2012 - 04.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Facilitated communication between vendors and tenants to streamline operations.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Sales and Marketing Manager
Fogo de Chao Brazilian Steakhouse
05.2010 - 12.2012
- Created Standard Operating Procedures for newly created position
- Continued to establish and maintain business relationships to grow business and new accounts by networking, cold calls, hotel visits and conventions calls
- Participated in client lunches and local networking events to provide a prominent and positive reputation of Fogo in the marketplace, while continuing to build and strengthen relationships with both industry professionals and target demographics
Sales & Marketing Manager
Morton's The Steakhouse
06.2008 - 05.2010
- Worked collaboratively with Banquet Manager to review all event details in order to execute flawless events
- Ensured clients event satisfaction by sending follow up thank you cards and proactively asking for their next business meeting
- Established new relationships through cold calls with existing and new prospects as well as off site food drops and site visits
- Participated in events such as BMW Polo Classic, Do at the Zoo and Network for the Needy to present the brand to a philanthropic audience
Banquet Sales Manager
Downtown Aquarium
Denver, CO
07.2006 - 10.2008
- Cultivated relationships with clients to assess needs and customize event offerings.
- Led a team in providing exceptional customer service, enhancing client satisfaction ratings.
- Managed vendor relationships and negotiated contracts to optimize costs and service quality.
- Collaborated with culinary team to create enticing menus for various types of events, enhancing client satisfaction.
- Increased banquet sales by developing and implementing effective marketing strategies.
- Organized promotional events and interacted with community to increase sales volume.
Catering Consultant
Denver Museum of Nature & Science
Denver, CO
07.2002 - 08.2006
- Directed catering operations, ensuring high-quality service and adherence to client specifications.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
Travel Advisor
Globus & Cosmos
Denver, CO
11.1996 - 07.2002
- Coordinated logistics for multi-destination trips, ensuring seamless travel experiences.
- Managed client relationships to enhance satisfaction and loyalty through tailored support.
- Streamlined booking processes to improve efficiency and reduce turnaround times.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Pool Service Attendant
Four Seasons Hotels and Resorts
Maui Meadows, HI
11.1993 - 07.1996
- Maintained cleanliness and organization of service areas, adhering to Four Seasons high-quality standards.
- Provided exceptional customer service, ensuring guest satisfaction through attentive interactions and prompt responses.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Communicated clearly with cooking staff, confirmed orders and answered questions.
Salad Bar Attendant
Chart House Restaurant
St Thomas USVI
10.1990 - 11.1993
- Maintained cleanliness and organization of salad bar area, ensuring compliance with health standards.
- Prepared a variety of fresh salads and dressings to meet customer preferences.
- Collaborated with kitchen staff to coordinate efficient service during high-volume periods.
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
Server
La Fonda Restaurant
Englewood, CO
11.1990 - 11.1991
- Assisted in menu selections and offered detailed explanations of daily specials.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Served food and beverages promptly with focused attention to customer needs.
Bakery Counter Staff Member
Toddys Grocery
Englewood, CO
03.1984 - 06.1988
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Assisted in maintaining a clean and organized workstation, adhering to food safety standards.
- Assisted bakers in producing high-quality baked goods by accurately measuring ingredients and following recipes as needed.
- Demonstrated strong attention to detail while assembling custom platters for catering events or special occasions.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Food Counter Attendant
Burger King
Englewood, CO
02.1984 - 05.1985
- Provided excellent customer service in fast-paced environment.
- Operated cash register efficiently, ensuring accurate transactions.
- Maintained cleanliness and organization of dining area and food prep stations.
- Prepared food items according to company standards, adhering to safety protocols.
Education
Certificate - Travel Agent Administration
Colorado School of Travel
Lakewood, CO1998
Cerification - Servsafe
ServSafe Certified
Denver, COSkills
- Energetic and enthusiastic
- Safety management
- Highly flexible
- Exceptional customer service
- Management collaboration
- Expert guest resolution skills
- Team-oriented
- Company policy adherence
Additional Information
- CPR Certified
- Sabre Airline experience
- Train the Trainer
- Conflict resolution
Timeline
Room Service Server
Four Seasons Hotels and Resorts
06.2025 - Current
Customer Service Associate
Alaska Air Group
01.2023 - 05.2023
Flight Attendant
Horizon Airlines
09.2018 - 08.2019
Banquet Services
LGC Hospitality Staffing
04.2013 - 2025
Property Manager
Hana Meadows
12.2012 - 04.2018
Sales and Marketing Manager
Fogo de Chao Brazilian Steakhouse
05.2010 - 12.2012
Sales & Marketing Manager
Morton's The Steakhouse
06.2008 - 05.2010
Banquet Sales Manager
Downtown Aquarium
07.2006 - 10.2008
Catering Consultant
Denver Museum of Nature & Science
07.2002 - 08.2006
Travel Advisor
Globus & Cosmos
11.1996 - 07.2002
Pool Service Attendant
Four Seasons Hotels and Resorts
11.1993 - 07.1996
Server
La Fonda Restaurant
11.1990 - 11.1991
Salad Bar Attendant
Chart House Restaurant
10.1990 - 11.1993
Bakery Counter Staff Member
Toddys Grocery
03.1984 - 06.1988
Food Counter Attendant
Burger King
02.1984 - 05.1985
Cerification - Servsafe
ServSafe Certified
Certificate - Travel Agent Administration
Colorado School of Travel