Natalie Matos

• Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
• Managed patient records using electronic health record (EHR) systems for improved data accuracy.
• Educated patients on treatment plans and medication adherence to enhance care outcomes.
• Coordinated appointment scheduling and follow-ups to optimize patient flow and reduce wait times.
• Trained new staff on administrative procedures and clinical protocols to maintain operational consistency.
• Monitored inventory of medical supplies, ensuring availability for daily operations without disruption.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Coordinated insurance verification processes, ensuring timely reimbursement for services rendered.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Scheduled appointments using electronic medical records system, optimizing daily operations.
• Answered phones calls and voicemails in a timely manner.
• From time to time assisted with insurance verifications for prescehduled appts to help my coworkers.
• Assisted the MA with charting and prepping charts
• Prepared rooms for the next day making sure everything was stocked,
• Provided a friendly, caring, and understanding service for our walk ins.
• Sorted, received, and distributed mail correspondence between departments and personnel.

Reason for leaving was Dr was moving locations

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through prompt problem-solving.
• Making work orders to help the technicians know exactly what needs to be done for the customer
• Pulled up vehicle on the ramps to be serviced
• handle large amount of payments such as cash, checks, credits card

Adding i started as a door greeter and was quickly given the chance to become a service advisor

• Delivered exceptional customer service in a fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
• Collaborated with kitchen staff to communicate orders and resolve issues promptly.
• Processed payments accurately and handled cash transactions with attention to detail.
• Served food and beverages promptly with focused attention to customer needs.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

This was temporarily due to them needing help to fill in.

• Managed patient check-in and check-out processes efficiently, ensuring a smooth flow of appointments.
• Greeted patients warmly, fostering a welcoming environment to enhance customer experience.
• Answered multi-line phone system, addressing inquiries and directing calls appropriately.
• Maintained organized patient files and records, ensuring compliance with confidentiality standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected deposits, fees, and payments.
• Organized and maintained files and records to ensure up-to-date documentation.
• Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.

• Supervised daily cash register operations, ensuring accuracy in transactions and adherence to company policies.
• Trained new cashiers on best practices for customer service and efficient checkout processes.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Educated employees on register use, merchandising, and customer service.
• Processed both cash and card purchases and returns.
• Resolved customer inquiries and issues swiftly, enhancing overall shopping experience and satisfaction.