Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

NATALIE MCKEEHAN

Austin

Summary

Customer Success & Growth Strategist with 10+ years of experience in high-impact sales, operations, and client success roles at SaaS startups and national brands like Yelp. Proven track record of driving revenue retention, scaling operational systems, and delivering exceptional client experiences across B2B and B2C environments. Equal parts strategic and empathetic, with a sharp eye for improving onboarding, account health, and customer lifetime value. Known for leading with clarity, building trust quickly, and aligning teams around growth-focused execution.

Overview

10
years of professional experience

Work History

Pilates Party ATX

Group Fitness Instructor
03.2025 - Current

Job overview

Recently launched a mobile group fitness brand offering private mat Pilates and fitness classes for bachelorette parties, birthdays, and private events.

Reverence Digital

Digital Marketing Strategist
06.2023 - Current

Job overview

  • Boosted brand awareness by developing and implementing comprehensive digital marketing campaigns.
  • Managed end-to-end client projects—crafting brand voice, creating content calendars, optimizing online visibility, and increasing lead conversions through intentional strategy.
  • Delivered customized solutions including SEO-rich website copy, landing pages, local citation building, and marketing funnels across email, SMS, and social platforms.
  • Analyzed campaign performance using Google Analytics, identifying areas of opportunity for growth and improvement.

Menulabs | SaaS Startup

Account Executive → Customer Success Manager
06.2022 - 07.2023

Job overview

  • Hired as the Founding Account Executive and played a pivotal role in early revenue generation and outbound sales strategy, contributing in 560% expansion in client base within 12 months.
  • After leading initial sales success, identified a gap in critical post-sale support and proactively pitched, built and led the Customer Success Department to drive retention and lifetime value.
  • Designed scalable onboarding systems and SOPs that resulted in 115% Net Revenue Retention rate year-over-year.

Thrive Specialized Training

Business Operations Manager
07.2019 - 12.2020

Job overview

  • Oversaw day-to-day operations across client onboarding, trainer scheduling, and service delivery—streamlining workflows and enhancing the client experience.
  • Pivoted swiftly during COVID-19 lockdowns to launch both outdoor training programs and a virtual platform—preserving revenue and client retention during industry-wide disruption.
  • Scaled the in-person client base by 150% (120 → 300) and grew the online platform by 400%+ (30 → 150+) through operational improvements, service expansion, and tech-enabled systems
  • Mentored and trained my successor prior to departure, helping lay the groundwork for the company’s viral growth and major membership spike in the months that followed.

Yelp, Inc.

Senior Account Executive
08.2015 - 05.2019

Job overview

  • Excelled in outbound Advertising & Marketing Sales for SMBs through high-volume outreach strategies, consistently surpassing monthly sales targets by 105%.
  • Accelerated through Yelp Sales Development Program and was promoted from Junior Account Executive to Senior Account Executive.
  • Completed an intensive Leadership Development Program and assisted teammates in closing $48,000 in additional revenue in a single selling day.
  • Utilized Salesforce CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.

Education

University of North Texas
Denton, TX

BBA from Business Administration
05-2013

University Overview

  • Pi Beta Phi Vice President of Fraternity Development

Skills

  • Customer Lifecycle Management
  • Strategic Onboarding
  • Churn Mitigation
  • SaaS, Martech, B2B, B2C
  • Cross-functional Team Leadership
  • CRM (Salesforce, HubSpot)
  • Process Optimization Account Growth
  • Group Fitness Programming (ACE Certified)

Timeline

Group Fitness Instructor

Pilates Party ATX
03.2025 - Current

Digital Marketing Strategist

Reverence Digital
06.2023 - Current

Account Executive → Customer Success Manager

Menulabs | SaaS Startup
06.2022 - 07.2023

Business Operations Manager

Thrive Specialized Training
07.2019 - 12.2020

Senior Account Executive

Yelp, Inc.
08.2015 - 05.2019

University of North Texas

BBA from Business Administration
NATALIE MCKEEHAN