Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Natalie Menchaca

Garden City,MI

Summary

Dynamic leader and effective problem solver with a proven track record at Great Wolf Lodge, enhancing operational efficiency and elevating customer satisfaction. Skilled in conflict resolution and team management, demonstrating strong interpersonal skills and a cooperative team player attitude. Achieved significant improvements in safety and service standards, showcasing adaptive learning and active listening skills.

Overview

13
13
years of professional experience

Work History

Apartment Leasing Consultant

Uznis Builders
Westland, MI
07.2023 - Current
  • Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
  • Conducted informative and personalized tours, resulting in new leases.
  • Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
  • Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Processed applications for prospective tenants and conducted background checks.
  • Coordinated and followed up on maintenance requests for residents.
  • Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
  • Collected payments from residents on a monthly basis according to their lease agreement terms.
  • Performed periodic market surveys of comparable properties in order to adjust rental rates accordingly.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Opening Manager

Domino's Pizza
Westland, MI
06.2023 - 06.2023
  • Monitored the daily operations of the store, including sales, employees, customer service, and stocking accurately and effectively.
  • Completed thorough opening and shift-change functions to maintain operational standards each day.
  • Trained new staff members in operating policies and procedures.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Delegated work to staff, setting priorities and goals.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Monitored quality of all products served to customers.

Aquatics Supervisor

Great Wolf Lodge
Traverse City, MI
04.2020 - 04.2022

The opportunity for leadership came to me during the year of 2020. All the responsibilities of a lifeguard, and more, came with my new position as Aquatics Supervisor, such as:

  • Completed day-to-day duties accurately and efficiently.
  • Assigned work to team members and evaluated performance against standards.
  • Provided feedback on performance reviews for aquatics staff members.
  • Trained new aquatics staff members on safety procedures and policies.
  • Conducted daily inspections of pools, decks, bathrooms, locker rooms. for cleanliness and safety hazards.
  • Documented aquatic staff disciplinary action and implemented corrective plans.
  • Settled disputes or helped solve other customer concerns.
  • Maintained updated knowledge through continuing education and advanced training, per Ellis & Associates.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
  • Maintained accurate records of incidents and injuries in the pool area.
  • Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance.

Lifeguard

Great Wolf Lodge
Traverse , MI
04.2015 - 04.2020

At the age of 17, I began my journey with the family-friendly corporation as a lifeguard.

While engaging with children and adults of all ages, my responsibilities consisted of:

  • I received monthly training to maintain an updated lifeguard license by Ellis and Associates.
  • Maintained constant surveillance of the pool or play areas of the waterpark to appropriately react to emergency situations.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival, per Ellis & Associates.
  • Enforced all safety regulations and posted rules for patrons.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Adhered strictly to emergency action plans.
  • Safety tested recreational areas before patrons and the general public arrived to identify potential safety hazards.

Linen Attendant

Visit Up North Vacation Rentals
Traverse , MI
07.2012 - 04.2015

At the age of 14, I began my first job in the linen room of Visit Up North Vacation Rentals. With over 50 rental properties, at the time, my responsibilities consisted of:

  • Inspecting, sorting, and organizing the received shipment of linens.
  • Packaging the necessary number of linens and various cleaning supplies needed for the housekeepers to effectively tend to each property.
  • Weekly cleanings of the office areas.
  • Occasionally, I would assist the housekeepers with property cleanings.

Education

High School Diploma -

Central High School
Traverse City, MI
06-2016

Skills

  • Cooperative Team Player
  • Approachable and Friendly Demeanor
  • Effective Problem Solver
  • Strong Interpersonal Skills
  • Active Listening Skills
  • Supportive and Effective Communication
  • Adaptive Learning Skills

Affiliations

I enjoy the outdoors:

  • Hiking
  • Biking
  • Running

I keep myself busy with my:

  • Bowling league
  • Book club
  • Church

Accomplishments

  • National Technical Honors Student while attending the Career Tech. Center in Traverse City, MI.
  • Received Guard of the Year during my time at the Great Wolf Lodge.

Timeline

Apartment Leasing Consultant

Uznis Builders
07.2023 - Current

Opening Manager

Domino's Pizza
06.2023 - 06.2023

Aquatics Supervisor

Great Wolf Lodge
04.2020 - 04.2022

Lifeguard

Great Wolf Lodge
04.2015 - 04.2020

Linen Attendant

Visit Up North Vacation Rentals
07.2012 - 04.2015

High School Diploma -

Central High School
Natalie Menchaca